Content Marketing Specialist

Position Overview MCI is one of the fastest‑growing tech‑enabled business services companies in the USA, with a strong call‑center footprint and global operations. We provide Customer Experience (CX), Business Process Outsourcing (BPO), and Anything‑as‑a‑Service (XaaS) cloud solutions across healthcare, retail, government, education, telecom, technology e‑commerce, and financial services. Our centers use both on‑site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability, and reduce costs. We are committed to fostering an environment where professionals can build meaningful careers, access continuous learning, and contribute to a globally expanding organization. We are seeking a dynamic Content Marketing Specialist to develop and execute impactful B2B content strategies, craft compelling, data‑driven content that builds brand authority, engages target audiences, and drives qualified leads across multiple digital channels. Key Responsibilities Write blogs, case studies, whitepapers, and email content. Support webinars, video scripts, and customer stories. Optimize content for SEO and buyer‑journey stages. Collaborate with Sales on account‑targeted content. Measure and improve content performance. Candidate Qualifications Bachelor’s degree in Marketing, Journalism, Communications or equivalent experience. 2 years of experience in content creation or digital marketing. Strong writing, editing, and research skills. Knowledge of SEO and performance metrics. Ability to write for executive and technical audiences. Experience with CMS and automation tools preferred. Compensation Details Starting compensation is based on experience and includes a competitive benefits package. Full details are available on the company careers page upon application. Benefits Annual Leave: Earn paid time off to rest, recharge, or attend to personal matters. Health Benefits: After probation, employees qualify for medical insurance, covering general practitioners, chronic medication, basic dental and optical care, and emergency services. Career Growth: Internal promotions and clear pathways for advancement across departments. Paid Training: Gain valuable skills and knowledge while earning a salary. Positive Work Environment: Collaborative, team‑oriented culture that values engagement and support. Casual Dress Code: Relaxed dress policy for comfort. Physical Requirements This job is performed in a professional office environment. Duties are largely sedentary, requiring sitting/standing for long periods while using a computer and telephone headset. Use of office equipment such as phone, copier, and printer is regular. The employee may occasionally move around the office, reach in any direction, raise or lower objects, and exert force up to forty (40) pounds. Conditions of Employment Must be authorized to work in the country where the job is based. Must be willing to submit up to a Level II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results (does not apply in Canada). Reasonable Accommodation Consistent with the Americans with Disabilities Act (ADA), MCI and its affiliates provide reasonable accommodations when requested by a qualified applicant or employee with a disability, unless such accommodations would cause undue hardship. Equal Opportunity Employer MCI embraces diversity and believes it is a benefit to employees, customers, and the community. All employment decisions are based on merit and qualifications, with a work environment free from discrimination. MCI considers qualified applicants with criminal histories in accordance with local and federal requirements and does not tolerate discrimination or harassment based on protected characteristics. About MCI MCI helps customers tackle CX and DX challenges by delivering industry‑leading solutions that create exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center services, and IT services. The company has been recognized by Inc. Magazine as one of the fastest‑growing companies in the USA and operates facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. #J-18808-Ljbffr