Help Desk Operator

**About Us**: Tsebo Facilities Solutions is looking for a Helpdesk Operator to answer incoming calls promptly and proffessionally. To provide a high level of customer service to all external and internal callers. To log calls accurately in line with the Helpdesk policies and procedures. As a leading African Integrated Workplace Management Solutions...

What will make you successful in this role? - Conduct financial needs analyses and drafting of plans by: o Gathering appropriate information regarding client’s needs and requirements o Analysing all relevant information obtained o Generating quality recommendations that are legislatively compliant - Create financial plans and solutions for presentation to...

A dynamic service management firm in Durban is seeking an Operations Manager to oversee service desk performance and manage client complaints. The ideal candidate will possess a relevant degree and have 3-5 years of supervisory experience in the finance or services sector. This role is pivotal in ensuring compliance with operational standards and improving...

**Location**: Remote (Work from Home) **Time Zone**: Brisbane, Australia (AEST) **Working Hours**: Monday to Friday, 8:00 AM to 5:00 PM (AEST) **About Us**: We are a dynamic and growing Managed Service Provider (MSP) based in Australia, dedicated to delivering top-notch IT services and support to our clients. Our team is passionate about technology and...

Durban University of Technology (DUT) is located on the warm east coast of South Africa. It sprawls over seven (7) campuses in tropical and picturesque Durban, and in Pietermaritzburg, with its undulating hills that flow over from the Drakensberg Mountain. According to our _ENVISION2030_ strategy, DUT’s DNA has two strands, namely _‘people-centred and...

A leading service management company in Durban is seeking a professional to handle incoming calls and provide excellent customer service. The ideal candidate has a Grade 12 qualification, 1-2 years’ experience, and strong communication skills. Key responsibilities include call management, logging details, and following up on service progress, ensuring...

DescriptionIT SERVICE DESK ENGINEEROPERATIONS DIVISION, HAMMARSDALELocation: Hammarsdale, Durban, South AfricaLanguage(s) Requirements: EnglishSeniority Level: Intermediate LevelEmployment Type: Fixed Term ContractAn IT Service Desk Engineer position has become available at an international manufacturing company. This is a fast - paced but friendly...

**JOB PURPOSE** Operational role in the digital technology organization and is accountable for the processing and coordination of appropriate and timely responses to service desk process records (incident, problems, requests, etc.) and ensuring they are appropriately assigned. Support the general and maintenance of the ServiceDesk platform. **KEY...

A dynamic service management firm in Durban seeks an Operations Manager responsible for overseeing service desk performance, managing client complaints, and ensuring compliance with operational standards. The ideal candidate will have a relevant degree and 3-5 years of supervisory experience in the finance or services sector. Join a team focused on enhancing...

**Department**: IT **Reports to**: Service Desk Manager **Background of Company**: Access World is a global commodity warehousing and logistics business. We specialize in handling, storage, and processing of commodities including non-ferrous and ferrous metals, ferroalloys, project cargo, oil & gas, and other agricultural products. In addition, we are an...