Operations Manager — Service Desk

Durban University of Technology (DUT) is located on the warm east coast of South Africa. It sprawls over seven (7) campuses in tropical and picturesque Durban, and in Pietermaritzburg, with its undulating hills that flow over from the Drakensberg Mountain. According to our _ENVISION2030_ strategy, DUT’s DNA has two strands, namely _‘people-centred and...

**Location**: Remote (Work from Home) **Time Zone**: Brisbane, Australia (AEST) **Working Hours**: Monday to Friday, 8:00 AM to 5:00 PM (AEST) **About Us**: We are a dynamic and growing Managed Service Provider (MSP) based in Australia, dedicated to delivering top-notch IT services and support to our clients. Our team is passionate about technology and...

**Job Advert Summary**: We are seeking three enthusiastic and customer-focused **Service Desk Agents** to join our IT Department at Head Office. This entry-level position is ideal for individuals passionate about technology and providing exceptional support to our internal users across stores, distribution centres, and head office departments. **Minimum...

We are looking for a young, energetic, and vibrant Afrikaans-speaking intern to join our Service Desk team. This internship is ideal for someone who is passionate about IT support, eager to learn, and ready to gain hands-on experience in a fast-paced support environment.Key ResponsibilitiesProvide first-line support to end users via phone, email, and...

DescriptionIT SERVICE DESK ENGINEEROPERATIONS DIVISION, HAMMARSDALELocation: Hammarsdale, Durban, South AfricaLanguage(s) Requirements: EnglishSeniority Level: Intermediate LevelEmployment Type: Fixed Term ContractAn IT Service Desk Engineer position has become available at an international manufacturing company. This is a fast - paced but friendly...

**JOB PURPOSE** Operational role in the digital technology organization and is accountable for the processing and coordination of appropriate and timely responses to service desk process records (incident, problems, requests, etc.) and ensuring they are appropriately assigned. Support the general and maintenance of the ServiceDesk platform. **KEY...

JOB PURPOSE STATEMENTThe Service Desk Agent plays a pivotal role in delivering exceptional customer service within our company. The Service Desk Agent is responsible for providing administrative support to ensure the efficient operation of the operations department. This role involves managing customer accounts, managing backend billing and ordering...

**Department**: IT **Reports to**: Service Desk Manager **Background of Company**: Access World is a global commodity warehousing and logistics business. We specialize in handling, storage, and processing of commodities including non-ferrous and ferrous metals, ferroalloys, project cargo, oil & gas, and other agricultural products. In addition, we are an...

A dynamic service management firm in Durban seeks an Operations Manager responsible for overseeing service desk performance, managing client complaints, and ensuring compliance with operational standards. The ideal candidate will have a relevant degree and 3-5 years of supervisory experience in the finance or services sector. Join a team focused on enhancing...

KEY PERFORMANCE AREAS: Operations Management Monitor service desk and workforce management performance to ensure timely and effective resolution of clients complaints and within stipulated turnaround time. Oversee unresolved client complaints and escalate those requiring managerial intervention as needed. Analyze service desk metrics to identify performance...