Senior Business Analyst

3 weeks ago


Cape Town, South Africa Eqplus Pty Ltd Full time

Key Responsibilities Lead requirements gathering, analysis, and documentation for ServiceNow solutionsEvaluate ServiceNow functionality and features, identifying gaps, inefficiencies, and opportunities for improvementTranslate business needs into functional specifications and workflowsSupport configuration, implementation, and optimization of ServiceNow modulesCollaborate with stakeholders to identify opportunities for process improvement and automationFacilitate workshops, testing, and validation of ServiceNow solutionsProvide guidance and support to business teams on ServiceNow usage and best practices Qualifications And Experience Required A Degree or National Diploma in IT (or similar / related)Demonstrated experience in business analysis or related roles, preferably with exposure to ServiceNow (essential)At least 5 years' experience as a Senior Business AnalystProven experience in working with Senior and Executive stakeholders to understand and document business processesExperience supporting technology-enabled business solutions in medium to large organizationsCertification in Business Analysis or a related field (e.g., CBAP, CCBA, or equivalent) is preferred Key Skills Required Strong experience with ServiceNow administration, configuration, or workflow designBusiness process analysis and improvementEvaluation and assessment of ServiceNow functionality and featuresRequirements gathering and documentationSolution design and stakeholder collaborationStrong communication and problem-solving skillsExperience with process automation or digital platformsExposure to project delivery or implementation of enterprise toolsUnderstanding of agile or iterative delivery approaches For More Information Please Contact Mandy Gilbert #J-18808-Ljbffr



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