Success Client Associate

3 weeks ago

Hillcrest, South Africa Merge Codes Academy Full time
Our organization is hiring for a success client associate to join our team.
Responsibilities:
Maintain a high level of professionalism, empathy, and business acumen across multiple customers, connecting trends and themes as you go
Provide first and second level support of our customers
Managing end-to-end basic product/service renewal sales process via phone and email
Administratively focused and highly goal-oriented with renewal sales targets based on task or activity
Effectively partner with internal and external clients, will make a minimum of 50+ customer contacts per day
Build long-lasting partnerships with Sales Reps, Operations Services, and management to improve systems and processes
Increased Adoption – Increase adoption of functionality and usage consistent with the company Account Plan and in line with the customer Programme
Manage KPI’s to ensure both customer and department performance
Respond to high volume of email requests, phone calls, live chats and provide in-person tradeshow and market support
Track all milestones related to implementation and post-implementation adoption activities such that the overall success of the customer's initiative can be closely monitored including visibility to the executive sponsors

Core Skills and Requirements:
Unquestionable personal integrity and work ethic
Strong sense of urgency and ability to prioritize tasks with minimal supervision
Able to pass a drug check and background investigation
Able to work rotating shifts including graveyard or swing, including weekends and holidays, on a regular basis
Able to sit and stand for long periods of time
Able to type at a keyboard, use a mouse, focus on a computer monitor for long periods of time without causing or exacerbating any injury or medical condition

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