Operations Manager

3 weeks ago

Johannesburg, South Africa Complement Recruitment Full time

Operations Manager - Zanzibar

Salary: Market Related

Purpose of Position:

Complement Recruitment are recruiting for an Operations Manager for a hospitality island lodge, based in Zanzibar, Tanzania. This is a permanent position.

Apply Directly for this Job by clicking here -

Minimum Requirements Qualifications And Skills

KEY OUTPUTS:

Ensure you wear the correct uniform and that you are well presented at all times.

Ensure high standard of personal hygiene.

Be friendly, considerate and greet all guests and staff

Maintain open lines of communication with other staff

Support the Senior Management in overall responsibility for the effective management

Assist in training and developing of staff as necessary

Work closely with the Management team to ensure a seamless daily operation.

Placing daily operational orders in a timely and budget-sensitive manner, delegate as necessary.

Participation in the management, implementation and updating of the lodge FBC to-do lists

Ensure that an environment, where the company standard is continuously met and visible throughout the daily functioning of the lodge

Ensure lodge styling guide and styling updates are documented and work closely with the

Hospitality training team to ensure clear communication

Ensure that administrative functions within the camps are maintained and monitor beverage control

Ensure that guest information and requests are shared and gathered for all guests arriving or departing to properties

Checking in and out all guests

Assist with checking guests rooms and that guest areas are neat at all times

Host/interact with guests daily and communicate feedback if necessary

Be aware of & make your chefs aware of special dietary needs and special occasions

Assist with Uniform orders and issues. Ensure all staff are wearing correct uniform at all times

Oversee all Food and Beverage aspects of the lodge and be sure they are to company standard.

Manage day to day guest itineraries & activities, ensuring guest delights happen daily and clear,

effective communication between all departments happen

Attend management meetings

Lead the green team and conservation initiatives on the island

Keep the region informed on company stories regularly

Assist with Social media and other PR related communication

Manage Staff Delight activities, including activities and staff swaps

Allow for flexible work hours

Pay close attention to day sheet information such as dietary requirements and medical

requirements for guests, eg. Bad back, Room configurations, pre-booked activities.

Assist in checking the lodge forecast and other office administration

You must work towards the sustainability of each department and of the company (reduce waste and care for company property)

Go the extra mile for guests and staff

Be flexible when receiving unexpected requests from guests

Connect with guests daily to ensure they are happy and having a personalized experience.

Be motivated, friendly and proactive when dealing with lodge operations and guests expectations

Be responsible for upholding the standards within the lodge

  • Communicate regularly and effectively with staff & other departments

KNOWLEDGE REQUIRED (QUALIFICATIONS OR TRAINING PROGRAMS):

Higher Diploma or Bachelors Degree in Hospitality Management

3-4 years experience in food, beverage, operations

Computer literate

Fluent in English (oral and written)

COMPETENCIES REQUIRED:

Analysis and problem solving

Proactive work ethic

Take pride in personal appearance

Critical thinking always maintain a high level of professional scepticism

Attention to detail

Good communication skills

Good interpersonal skills

Sense of urgency

Passionate about guest delight

Diligence and self-motivation to meet deadlines and keep on top of your job

Willingness/ability to share information and teach and inspire others

Must be able to work under pressure, must be accurate, customer focused, and have a positive outlook, excellent team player, committed, hardworking and eager to learn.

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