ISP Operations Manager RocketNet

6 days ago

Johannesburg, South Africa Evotelza Full time

RocketNet is one of South Africa’s most loved fibre ISPs — we are looking for an exceptional Operations Manager to help drive our next phase of growth. Fourways, Johannesburg Full-time ⏳ Applications close Wednesday, 3 December 2025. What the Role Is About As the Operations Manager, you will lead, coordinate, and optimise all daily operational activities — from customer provisioning and installations to network performance, service delivery, and cross‑functional execution. You will bring structure, innovation, and operational discipline into a growing business where speed matters and excellence is non‑negotiable. Key Responsibilities Oversee the full operational workflow across provisioning, support, activations, and service delivery. Maintain and exceed KPIs, SLAs, and operational deadlines. Implement process improvements, automation, and standardised SOPs. Lead daily stand‑ups, reviews, and retrospectives. Drive continuous optimisation across the entire customer journey. Lead and mentor operations staff, coordinators, and supervisors. Build a culture of ownership, precision, and accountability. Ensure alignment between Sales, Support, Network Engineering, and Customer Success. Follow up on handovers, deliverables, and interdepartmental tasks. Identify operational bottlenecks and implement scalable solutions. Streamline workflows, tools, and internal systems. Drive technology adoption and practical, tech‑driven improvements. Collaborate with leadership to enhance efficiency and customer experience. Build structured reporting frameworks for KPIs and operations performance. Track, measure, and present insights to the CEO. Maintain quality standards across every operational touchpoint. Requirements Education & Experience Minimum 5 years in the ISP or telecom/tech industry. Minimum 3 years in management, supervision, or team leadership. Proven ability to deliver outcomes in high‑pressure environments. Experience building and optimising systems, workflows, and teams. Skills & Attributes Highly organised and detail‑oriented. Strong communicator and confident leader. Tech‑minded and comfortable working with dashboards and data. Exceptional problem‑solver with a bias for action. Thrives in fast‑paced, high‑intensity operations. Innovative, curious, and efficiency‑driven. Strong ability to hold teams accountable while maintaining collaboration. What We Offer Competitive, market‑related salary. Performance‑based incentives. Strong growth and career opportunities. Access to leading tech tools and platforms. A high‑energy, supportive environment where innovation is celebrated. Ready to Lead RocketNet Operations? If you believe you can drive excellence at scale and thrive in a fast‑paced environment — we want to meet you. Apply now by submitting your CV to: ⏳ Applications close Wednesday, 3 December 2025. #J-18808-Ljbffr

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