Noc Net Admin I

2 weeks ago

Johannesburg, South Africa Wisper ISP Full time

Join Wisper ISP as a Full-Time NOC Net Admin I and immerse yourself in an exciting career where innovation meets flexibility. This fully remote role allows you to contribute to our dynamic telecommunications environment while collaborating with a passionate team. Enjoy a competitive salary of **R35,000 per month** as you tackle intriguing challenges, enhance your technical skills, and drive solutions that prioritize customer experience. The opportunity to grow within a company that values life-long learning and high performance sets this position apart as truly rewarding.

Your commitment to serving one another and ensuring customer satisfaction will make a meaningful impact in this vibrant role. You will be provided great benefits such as Medical, Competitive Salary, Paid Time Off, Communications Reimbursement of R550pm; 15 Days PTO; BYOD contribution of R400pm. Step into a career where your problem-solving skills are celebrated, and your contributions shape the future of telecommunications.

**WHO ARE WE? AN INTRODUCTION**:
Wisper ISP is a high speed internet provider headquartered in Mascoutah, Illinois with regional offices located throughout Missouri. We provide service in Southern Illinois, Southern Indiana, Missouri, Arkansas, Oklahoma, and Kansas. We pride ourselves on excellent customer service, quality installs, and trusted service.

**WHAT DOES A NOC NET ADMIN I DO?**:
As a Full-Time NOC Net Admin I at Wisper ISP, you will play a critical role in diagnosing, troubleshooting, and resolving network-related issues while monitoring and servicing network equipment. Your expertise will help ensure optimal network performance by assessing availability, utilization, throughput, goodput, and latency, identifying weaknesses, and addressing escalated concerns from the Customer Experience and Support Teams. You will collaborate closely with the Engineering team to provide essential specifications for network architecture and emerging technologies, performing needs assessments to enhance our services.

Maintaining accurate trouble ticket records and participating in a scheduled after-hours/weekend on-call rotation are integral to this position. Working alongside your peers and under the guidance of the NOC Manager, you will ensure adherence to established processes and continuously drive solutions to enhance our network performance, ultimately delivering a superior customer experience.

**REQUIREMENTS FOR THIS NOC NET ADMIN I JOB**:
Strong problem-solving abilities, attention to detail, and effective communication skills are also necessary to collaborate with peers and escalate issues effectively, ensuring a seamless network performance and top-notch customer experience.

**GET STARTED WITH OUR TEAM**:
If you think this job is a fit for what you are looking for, great We're excited to meet you

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