CX Contact Centre Agent
4 days ago
Key Duties & Responsibilities · Dealing with both inbound and outbound calls · Talking to new and existing customers regarding their accounts · Booking appointments and completing care calls. · Processing orders for customers · Updating customer accounts · Following agreed call scripts · Updating databases with customer details · Working towards agreed sales targets and agreed conversion · Understanding customer needs to deliver effective solutions · Take ownership of each and every call to maximise revenue generation · To be passionate about providing outstanding customer services. This above list is not exhaustive, and the post holder is expected to undertake any other duties that are assigned to them that are relevant to the level of the role. Experience and Qualifications Proven track record within a contact centre sales environment for 2 years preferably in an international contact centre. A good standard of general education ·Excellent typing skills ·Ability to multitask. Excellent written communication skills with the ability to get different messages across using positive language. Ability to master the live chat system. Understanding of GDPR and how to protect customer data. Individual should be able to effectively manage their own time and to be able to maintain focus at all times.
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CX Contact Centre Agent
1 week ago
Cape Town, South Africa SA Commercial (Pty) Ltd Full timeWe are currently seeking Sales Agents to provide a telephone-based sales booking service. The successful sales agent key role is to deliver a first-class service to our blue-chip clients ensuring their revenue generation is maximized thoroughly. To provide help, advice, and guidance to new and existing customers, so that the customer makes the right and...
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CX Contact Centre Agent
1 week ago
Cape Town, South Africa SA Commercial (Pty) Ltd Full timeKey Duties & Responsibilities· Dealing with both inbound and outbound calls· Talking to new and existing customers regarding their accounts· Booking appointments and completing care calls.· Processing orders for customers· Updating customer accounts· Following agreed call scripts· Updating databases...
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Contact Centre Agent
4 weeks ago
Cape Town, South Africa The Legends Agency Full timeJob Title: Contact Centre Agent Location: CapeTown Job Type: Full-time Reports to: Contact Centre Manager & appropriate Director These are new roles for a client that is establishing a Cape Town contact centre operation. They will be looking for a manager in the fulness of time and they are hoping that one of the initial Two agents will have the right...
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CX Contact Centre Agent
7 days ago
Cape Town City Centre, South Africa Jobted ZA C2 Full timeKey Duties & Responsibilities · Dealing with both inbound and outbound calls · Talking to new and existing customers regarding their accounts · Booking appointments and completing care calls. · Processing orders for customers · Updating customer accounts · Following agreed call scripts · Updating databases with customer details · Working towards...
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Contact Centre Agent
5 months ago
Cape Town, South Africa Surgo HR & Training Full timeA managed care company based in Cape Town is recruiting for a professional, motivated and well-spoken Contact Centre Agent to fill this vacancy. **Job Purpose**: The key objective of the role is to identify and understand customer needs, delivering a first-class customer service to increase the profitability of the business while remaining committed to...
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Operations Agent: Sales Contact Centre
4 weeks ago
Cape Town, Western Cape, South Africa WNS Global Services Full timeJob Title: Operations Agent: Sales Contact CentreJob Summary:We are seeking a highly motivated and results-driven Operations Agent to join our Sales Contact Centre team. As an Operations Agent, you will be responsible for facilitating sales via the telephone, handling inbound and outbound calls, and providing exceptional customer service.Key...
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Sales Agent
4 months ago
Cape Town, South Africa OUTWORX CONTACT CENTRE Full time**Job description** Outworx is looking for Inbound Sales Agents for a leading International UK campaign. **RESPONSIBILITIES**: - Telephonically make and receive calls to clients. - Follow up with potential customers in a timely manner as necessary. - Adhere to internal sales processes. - Working to meet and exceed personal and team goals. - Promote a...
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Contact Centre Representative
2 weeks ago
Cape Town, Western Cape, South Africa The Legends Agency Full timeJob Title: Contact Centre AgentLocation: Cape TownJob Type: Full-timeReports to: Contact Centre Manager & appropriate DirectorThis is an exciting opportunity to join our team at The Legends Agency as a Contact Centre Agent. We are looking for a highly motivated and customer-focused individual to join our team and contribute to the success of our contact...
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Outbound Sales Agent
5 months ago
Cape Town, South Africa OUTWORX CONTACT CENTRE Full time**Job description** Outworx is looking for Inbound Sales Agents for a leading International UK campaign. **RESPONSIBILITIES**: - Telephonically make and receive calls to clients. - Follow up with potential customers in a timely manner as necessary. - Adhere to internal sales processes. - Working to meet and exceed personal and team goals. - Promote a...
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Operations Agent: Sales Contact Centre
2 weeks ago
Cape Town, Western Cape, South Africa WNS Global Services Full timeJob Title: Operations Agent: Sales Contact CentreAt WNS Global Services, we are seeking a talented and motivated individual to join our Sales Contact Centre team as an Operations Agent. This role is ideal for those who enjoy facilitating sales via the telephone and have a passion for delivering exceptional customer service.Key Responsibilities:Handle inbound...
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Cx Customer Advisors
7 days ago
Cape Town, South Africa SA Commercial Full time**CX Agents Required to start Immediately** We are currently seeking CX Agents to provide a telephone-based sales booking service. The successful sales agent key role is to deliver a first-class service to our blue-chip clients ensuring their revenue generation is maximized thoroughly. To provide help, advice, and guidance to new and existing customers, so...
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Contact Centre Sales Manager
2 months ago
Cape Town, South Africa Fidelity Services Group Full time**Overall purpose of the job**:As the Contact Centre Sales Manager you will be accountable for the daily running and management of the Call Centre Sales Services through the effective use of resources. This will include Inbound, Outbound, and Digital Campaigns The Call Centre Manager ensures that the operations support Fidelity Services strategic plans and...
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Experienced Call Centre Agents
2 months ago
Cape Town, South Africa NCR Management Centre Full timeNCR Management Centre, an outbound Call Centre has an exciting opportunity for dynamic and energetic individuals to assume the responsibility as a Call Centre Agent - reporting to the Floor Manager.The successful candidates are required to have excellent verbal and written communication skills in English. A second and third language would be advantageous to...
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Sales Contact Centre Representative
1 month ago
Cape Town, Western Cape, South Africa WNS Global Services Full timeJob Title: Operations Agent: Sales Contact CentreJob Summary:We are seeking a highly motivated and results-driven Sales Contact Centre Agent to join our team at WNS Global Services. As a key member of our sales team, you will be responsible for facilitating sales via the telephone, handling inbound and outbound calls, and providing exceptional customer...
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Call Centre Agent
1 month ago
Cape Town, South Africa Adzuna ZA B C2 Full timeURGENT: Contact Centre Agents (Temp) in Belville Our client in the insurance industry is looking at recruiting Contact Centre Agents on a Relief Worker (Temp) bases for a period of 2 to 3 weeks for a project. Please see the minimum requirements for this role: Grade 12 / MatricAt least 1 to 2 years call centre experienceMust be unemployedMust be used to...
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Call Centre Agent
1 month ago
Cape Town, South Africa Isilumko Staffing (JHB) Full timeURGENT: Contact Centre Agents (Temp) in Belville Our client in the insurance industry is looking at recruiting Contact Centre Agents on a Relief Worker (Temp) bases for a period of 2 to 3 weeks for a project. Please see the minimum requirements for this role: Grade 12 / MatricAt least 1 to 2 years call centre experienceMust be unemployedMust be used to...
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Call Centre Agent
1 month ago
Cape Town, South Africa Isilumko Staffing Full timeURGENT: Contact Centre Agents (Temp) in Belville Our client in the insurance industry is looking at recruiting Contact Centre Agents on a Relief Worker (Temp) bases for a period of 2 to 3 weeks for a project. Please see the minimum requirements for this role: Grade 12 / MatricAt least 1 to 2 years call centre experienceMust be unemployedMust be used to...
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Sales Contact Centre Representative
2 weeks ago
Cape Town, Western Cape, South Africa WNS Global Services Full timeJob Title: Operations Agent: Sales Contact CentreJob Summary:We are seeking a highly motivated and results-driven Sales Contact Centre Agent to join our team at WNS Global Services. As a key member of our sales team, you will be responsible for facilitating sales via the telephone, providing exceptional customer service, and driving business growth.Key...
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Contact Centre Agent
4 months ago
Cape Town, South Africa Fidelity Services Group Full time**MAIN PURPOSE OF JOB**: To provide superior service to internal and external customers via all contact channels and all media. **QUALIFICATION & EXPERIENCE**: - Matric - Customer Service experience in a Call Centre environment would be advantageous - Computer literacy essential (MS Word, Excel, Outlook, Listener) **Responsibilities and Duties**: **1....
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Call Centre Agent
3 weeks ago
Cape Town City Centre, South Africa Jobted ZA C2 Full timeURGENT: Contact Centre Agents (Temp) in Belville Our client in the insurance industry is looking at recruiting Contact Centre Agents on a Relief Worker (Temp) bases for a period of 2 to 3 weeks for a project. Please see the minimum requirements for this role: - Grade 12 / Matric - At least 1 to 2 years call centre experience - Must be unemployed - Must be...