Customer Management

Call Centre Agents / Customer Care Agents Needed Urgently No Experience required WhatsApp.. 0837196404 Take customer calls and provide accurate, satisfactory answers to their queries and concerns - De-escalate situations involving dissatisfied customers, offering patient assistance and support - Call clients and customers to inform them about the...

We are looking for an ambitious, dynamic and competitive SDR Manager who will focus on top of the sales funnel to ensure enough leads are in the pipeline to support an aggressive growth strategy. The SDR Manager will help our SDR's sell, coach through problems as well as design and optimise the sales pitch to ensure that the SDR team hits their...

We are seeking a dedicated and experienced Quality Manager to join our manufacturing plant in the West Rand specializing in packaging materials. The ideal candidate will ensure the highest quality standards for our products and processes, focusing on ISO compliance and customer satisfaction.- Quality Management Systems: Develop and maintain ISO-compliant...

We are seeking a dedicated and experienced Quality Manager to join our manufacturing plant in the West Rand specializing in packaging materials. The ideal candidate will ensure the highest quality standards for our products and processes, focusing on ISO compliance and customer satisfaction.- Quality Management Systems: Develop and maintain ISO-compliant...

**ROLE PURPOSE** To implement an effective maintenance system within customer facilities and ensure SLA delivery **MAIN OUTPUTS** - Drive timeous execution of effective maintenance strategies i.e. planned, preventative, corrective and emergency maintenance - Identify maintenance risks on Client’s property and equipment towards evaluation and resolution -...

**BRIEF ROLE DESCRIPTION**: Managing the quality of the services rendered by internal teams; overseeing multiple activities by planning, implementing, executing, and monitoring the services that are provided on a respective contract. Ensuring accurate delivery of these services against the required SLA and service standards. **KEY PERFORMANCE AREAS** -...

**Qualifications and Experience** - Qualification in Culinary Arts - HACCP Certification - First Aid Certification - Fire Fighting Certification - 5+ years experience in hospitality management (please provide references in the CVs) **Duties and Responsibilities** - Manage the stock - Supervise staff Plan menus in consultation with chefs (if needed) -...

Position Summary | Key Responsibilities and Tasks Responsible for incremental gross & net revenue Responsible for NPS Handle escalations and manage support from different levels. Develop strong relationships with customers, connecting with key business executives and stakeholders. Identify new business opportunities among existing customers. liaise with...

We are looking for a technically savvy customer success manager who possesses a strong drive for results. Duties for the customer success manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding and training clients, and minimizing churn....

**Diligent Boards - Customer Success Manager** **Job Title and Overview** The Customer Success Manager manages a portfolio of accounts and guarantees an exceptional customer experience, revenue retention and referrals across Africa. Being the primary liaison for customer relationships for the Diligent Boards product, the CSM will engage in proactive...

Customer Demand Manager Supply Chain Johannesburg North-Gauteng Our client is seeking a Customer Demand Manager in Johannesburg. The primary responsibility of the role is to ensure the efficient and optimal supply of products by managing the end-to-end product demand. The position collaborates with cross-functional commercial teams to ensure the effective...

Customer Relationship Manager vacancy in Mpumalanga - Building and maintaining profitable relationships with key customers. - Overseeing the relationship with customers handled by your team. - Resolving customer complaints quickly and efficiently. - Keeping customers updated on the latest products in order to increase sales. - Meeting with managers in the...

The Objective of the Role: The Customer Experience and Social Media Specialist role is integral to creating a cohesive and positive brand experience across multiple customer touchpoints. By merging traditional customer service responsibilities with social media management and community engagement, this role ensures that the organization delivers consistent,...

**CRM Executive**: **Purpose of the Job**: A **CRM Executive **is responsible for managing and improving the relationship between a business and its customers. This role involves implementing strategies to enhance customer satisfaction, retention, and loyalty. - Customer Engagement & Retention - Data Management & Analysis - Campaign Management - Customer...

**ROLE PURPOSE** - To implement and manage an integrated Facilities Management solution for Clients within the region of responsibility in accordance with the contractual requirements achieving the set commercial targets while adhering to all company policies and procedures. - Ensure customer satisfaction is managed and set satisfaction levels are achieved...

Happy Customers lead to retention of their business as well as turning them into advocates for the company which attracts new business opportunities. The Customer Success Team have the goals of acting as the advocate for the customer within the company and to develop a holistic view of all technical aspects of every customer. Customers Success will manage...

Job DescriptionWe are seeking a highly skilled Customer Engagement Manager to join our team at ikeja.About the RoleThe successful candidate will be responsible for leading and developing our Customer Engagement Team, ensuring high levels of performance and engagement. This includes motivating the team, driving cohesion, and fostering a positive morale that...

**Job Description**: - Map the entire customer experience considering - Presales journey review and audit inbound and outbound marketing strategies and channel performance. How customers interact with the business, how they first become aware of our products offerings, how they engage for the first time i.e., the entire presales journey - Sales the entire...

Job title : Customer Engagement Manager Job Location : Gauteng, Johannesburg Deadline : December 27, 2024 Quick Recommended Links Jobs by Location Job by industries Key Responsibilities Team Leadership and Development: Lead, mentor, upskill and develop our Customer Engagement Team to ensure high levels of performance and engagement. ...

Raid Risk Management wishes to employ an experienced Operations Manager at our Head Office in Johannesburg. The successful incumbent will be responsible for effective management of the overall Operations of the Company. The successful incumbent should be a self-starter, with a proven track record in maintaining company policy, adopting best practices, and...