Service Desk Analyst
5 days ago
Overview Support Escalations and Troubleshooting for a Dynamic Global IT Environment Our client is a fast-growing Managed Services Provider delivering expert IT support and infrastructure services to global businesses. Known for their proactive support model, innovative tech solutions, and customer-centric values, they offer a dynamic and collaborative environment for IT professionals. Based in Johannesburg and operating on UK hours, the team is committed to maintaining high standards of service delivery across multiple time zones. Role: Service Desk Analyst (L2) – as a key escalation point for complex technical issues, you\'ll resolve second-line incidents, maintain systems, and contribute to infrastructure reliability and process improvement. The role is ideal for a proactive technician who enjoys solving problems and supporting users across Windows, MacOS, and cloud environments. Responsibilities Provide technical support to users on Windows and MacOS platforms Act as an escalation point for unresolved L1 issues Support the deployment and maintenance of software updates and patches Troubleshoot network-related issues, including WiFi, LAN, and VPN Configure and manage network printers and peripheral devices Administer data backups and restores Maintain and improve internal support documentation and knowledge base Collaborate with IT team members to identify trends and reduce recurring issues Contribute to IT projects and improvement initiatives Provide occasional after-hours support as needed About You 2+ years in a similar IT support role (MSP experience a plus) Strong troubleshooting skills and ability to resolve issues efficiently Proficient in Windows 10/11 and MacOS environments Hands-on experience with Office365 Business Apps, MS Azure, and Office365 Admin Centres Familiar with Google Workspace and networking infrastructure (firewalls, switches, WAPs) Excellent communication skills - both verbal and written Highly organised, with the ability to prioritise in a fast-paced environment Team-oriented with a customer-first mindset Shifts Shift 1: 08:30–17:30 BST Shift 2: 09:00–18:00 BST Ready to elevate your IT career in a supportive, forward-thinking team? Apply now. #J-18808-Ljbffr
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IT Service Desk Analyst
1 week ago
Johannesburg, South Africa BigTalent Full timeOur client, a digital bank based in JHB North, is looking for 2x Service Desk Analysts to join their team. If you're passionate about IT Support and troubleshooting, this role is for you! **Responsibilities**: - Provide first-line IT and technical support. - Troubleshoot and analyse hardware and software issues. - Log and track incidents and requests. -...
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Service Desk Analyst
6 days ago
Johannesburg, Gauteng, South Africa The Legends Agency Full time R90 000 - R130 000 per yearService Desk Analyst (L1)Deliver top-tier first-line IT support in a dynamic, customer-focused environmentIT Support | Johannesburg | Full-Time | 08:30 18:00 BST (Shift Rotation)About Our ClientOur client is a growing technology services provider committed to delivering responsive, high-quality IT support to businesses across various sectors. With a...
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Service Desk Analyst
6 days ago
Johannesburg, Gauteng, South Africa The Legends Agency Full time R65 000 - R85 000 per yearService Desk Analyst (L2)Support Escalations and Troubleshooting for a Dynamic Global IT EnvironmentIT Support | Johannesburg, South Africa | Full-Time | Mon - Fri, 08:3018:00 BSTAbout Our ClientOur client is a fast-growing Managed Services Provider delivering expert IT support and infrastructure services to global businesses. Known for their proactive...
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Service Desk Analyst
2 weeks ago
Johannesburg, South Africa The Legends Agency Full timeService Desk Analyst (L1) Deliver top-tier first-line IT support in a dynamic, customer-focused environmentIT Support | Johannesburg | Full-Time | 08:30 18:00 BST (Shift Rotation)About Our Client Our client is a growing technology services provider committed to delivering responsive, high-quality IT support to businesses across various sectors. With a...
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Service Desk Analyst
2 weeks ago
Johannesburg, South Africa The Legends Agency Full timeService Desk Analyst (L2)Support Escalations and Troubleshooting for a Dynamic Global IT EnvironmentIT Support | Johannesburg, South Africa | Full-Time | MonFri, 08:3018:00 BSTAbout Our Client Our client is a fast-growing Managed Services Provider delivering expert IT support and infrastructure services to global businesses. Known for their proactive support...
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Service Desk Analyst
1 day ago
Johannesburg, South Africa The Legends Agency Full timeService Desk Analyst (L1) Deliver top-tier first-line IT support in a dynamic, customer-focused environment IT Support | Johannesburg | Full-Time | 08:30 18:00 BST (Shift Rotation) About Our Client Our client is a growing technology services provider committed to delivering responsive, high-quality IT support to businesses across various sectors. With a...
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Service Desk Analyst
5 days ago
Johannesburg, South Africa The Legends Agency Full timeOverview Service Desk Analyst (L1) – Deliver top-tier first-line IT support in a dynamic, customer-focused environment IT Support | Johannesburg | Full-Time | 08:30–18:00 BST (Shift Rotation) About Our Client Our client is a growing technology services provider committed to delivering responsive, high-quality IT support to businesses across various...
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Service Desk Analyst
1 day ago
Johannesburg, South Africa The Legends Agency Full timeService Desk Analyst (L2) Support Escalations and Troubleshooting for a Dynamic Global IT Environment IT Support | Johannesburg, South Africa | Full-Time | Mon - Fri, 08:3018:00 BST About Our Client Our client is a fast-growing Managed Services Provider delivering expert IT support and infrastructure services to global businesses. Known for their proactive...
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Frontline IT Service Desk Analyst 24x7 Support
3 weeks ago
Johannesburg, South Africa Logicalis Full timeA leading IT solutions provider in Johannesburg seeks a 1st Line Service Desk Analyst to provide first-level support for technology-related issues. This role involves monitoring incident calls, handling customer communications, and ensuring service excellence. Candidates should have experience in IT Service Desk roles and a solid background in technical...
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Senior Service Desk Analyst
2 weeks ago
Johannesburg, South Africa All Jobs Full timeSenior Service Desk Analyst – Logicalis Location : Johannesburg, Gauteng, South Africa Senior Service Desk Analyst is part of a dedicated team providing first level support on various technologies. Responsibilities include phone handling, e-mail management, third-party management, first contact resolution and coordination with resolver teams. The role...
