Head Of Solutions

Introduction Our client a managed services company that implements various types of IT projects including monitoring and cyber security projects based in Centurion is looking for a Head of Solutions & Services Architecture & Implementations to responsible for translating customer-contracted requirements into practical, scalable, and secure IT and AIOps solutions. This role specifically operationalizes strategic directions set by the Chief Technology Officer (CTO) by managing the end-to-end implementation, integration and customization of solutions following the completion of marketing and sales processes. Unlike the CTO who oversees the conceptual development, technology evaluations and strategic roadmap from concept initiation to product retirement, this role focuses exclusively on the implementation, delivery oversight, governance and optimization of customer-specific architectures and solutions. Duties & Responsibilities Solutions & Services Architecture Strategy: Operationalize strategic technology roadmaps and solution blueprints developed by the CTO's Eco System Development team Implement solution architecture principles and best practices ensuring operational consistency and scalability Manage technology governance forums to oversee solution architecture decisions and ensure alignment with strategic objectives IT and AIOps Solutions Design: develop detailed enterprise solution architectures for cloud, hybrid IT and on-premise environments based on CTO guidelines Integrate and optimize technology platforms such as ScienceLogic SL1, ServiceNow, PagerDuty and similar AIOps tools Design and implement advanced observability and monitoring frameworks leveraging OpenTelemetry, Prometheus and other AI‑driven solutions Service Architecture & Design Alignment: Align solution implementations closely with IT Service Management (ITSM) and operational service delivery frameworks Enforce Service Integration and Management (SIAM) standards ensuring multi‑vendor service architectures are cohesive and operationally efficient Develop detailed service blueprints guiding standardized implementation practices across all service projects Technology Implementation Governance: Oversee technology selection and vendor evaluations consistent with strategic architecture frameworks set by the CTO Ensure solution implementations strictly comply with ITIL, ISO *****, ISO ***** and other relevant standards Guide and manage transition processes to integrate new solutions seamlessly into operational support frameworks Solutions Implementation & Delivery Oversight: Ensure timely, within‑budget delivery of customer‑specific IT and AIOps solutions aligned with architectural standards Establish and enforce robust DevOps, Continuous Integration and Continuous Deployment (CI/CD) and automation practices Manage complex multi‑cloud deployments ensuring high availability, fault tolerance, and robust disaster recovery strategies Innovation & Continuous Improvement: Drive the adoption of AI‑driven automation, advanced analytics and next‑generation observability within operational services Evaluate emerging technologies for practical application in service implementations, ensuring agility and resilience Facilitate AIOps maturity advancement through structured adoption phases (Discover, Integrate, Optimize, Align, Innovate and Future Proof) Risk & Compliance Management: Ensure implemented solutions adhere to compliance standards including ISO *****, NIST, GDPR, POPIA and data sovereignty requirements Implement comprehensive security measures based on Zero Trust models and disaster recovery best practices Proactively identify and manage risks associated with solution architectures, infrastructure, cloud deployments and vendor dependencies Vendor and Partner Management: Manage operational relationships with OEM and technology partners, ensuring solutions align with contractual commitments and SLAs Enforce strict architecture integration requirements and performance standards across all vendor‑provided solutions Negotiate and manage vendor agreements in alignment with defined solution architectures and operational deliverables Performance Measurement & Reporting: Develop and track Key Performance Indicators (KPIs) specific to solution performance, delivery quality and operational adoption Regularly provide comprehensive performance reports and architecture health dashboards to senior leadership and governance forums Utilize operational analytics to continuously enhance solution performance, optimize costs and elevate service quality Desired Experience & Qualification TOGAF 9 Certification Solutions Development Life Cycles Solutions Development Architecture ITIL v4 Expert Certification AWS / Azure Cloud Certifications Certified Information Systems Security Professional (CISSP) – desirable Project Management Professional (PMP) or PRINCE2 – desirable Minimum of 10 years' experience in IT solutions architecture, service implementation and operational delivery Proven expertise managing large‑scale enterprise architecture implementations and multi‑vendor integrations Deep technical expertise in AIOps frameworks, cloud technologies, observability platforms and IT automation Demonstrated proficiency in solution design and delivery leveraging platforms such as ScienceLogic SL1, ServiceNow and OpenTelemetry Frameworks & Methodologies Enterprise Architecture: TOGAF, Zachman Service Management: ITIL 4, SIAM Governance: COBIT, ISO *****, ISO ***** DevOps / CI‑CD: SAFe Agile, Scrum Automation: Infrastructure as Code (IaC), Terraform, Ansible AIOps & Observability: OpenTelemetry, Prometheus, ScienceLogic #J-18808-Ljbffr