Johannesburg – Sales Team Supervisor

The above is a new position is available immediately at Western Shoppe’s flagship store in Paulshof, Johannesburg. We are seeking a highly knowledgeable and passionate equestrian professional to join our team as a Sales Team Supervisor . This pivotal leadership role combines deep horse and rider expertise with retail and customer service excellence. Reporting directly to the Branch Manager, you will play a key role in developing the Sales team’s equine knowledge, ensuring exceptional customer experiences, and maintaining the highest standards in product presentation, service, and brand representation. This is an ideal position for a horse‑savvy professional who can confidently advise both customers and staff on rider support, tack selection, bits, and complementary equestrian equipment—without requiring technical saddle fitting skills. The successful candidate will ensure customers receive accurate, practical guidance tailored to the horse and rider, while fostering a motivated, knowledgeable, and high‑performing sales team . Candidates who believe they meet the requirements as detailed below are invited to submit their CV’s and any supporting documents to Marlene via email to by close of business on Friday, 28 November 2025. Key performance areas: The Sales Team Supervisor reports directly to and supports the Branch Manager of Western Shoppe Johannesburg: Lead, coach, and mentor the Sales team, empowering them with deeper knowledge, product confidence, and customer service excellence Analyse, problem‑solve, and provide knowledgeable guidance to customers and Sales team in line with horse and/or rider needs Maintain high merchandising and store presentation standards, ensuring stock accuracy and readiness Represent the brand confidently at equestrian shows, competitions, and promotional events, assisting with setup, sales, and customer engagement Provide knowledgeable guidance based on hands‑on equestrian experience and a strong understanding of discipline‑specific rules and competition requirements Support the Branch Manager in daily operational tasks, POS, and administrative processes, while focusing on team development and customer experience Requirements: A valid Matric (Grade 12) certificate Post‑Matric qualification in Equine Studies, Equine Management, or related field (Highly advantageous) Extensive equestrian background with practical riding experience, horse care knowledge, or competition support Previous exposure as an Official or support role at shows/events, with sound understanding of various discipline rules (Advantageous) Experience in Equestrian Retail or customer‑facing sales environments Strong leadership, coaching, and mentoring skills Deep product knowledge across Saddlery, Bits, Bridles, Grooming Tools, Horse Care essentials, and Supplements Proficiency in POS and retail systems with attention to operational detail Proficiency in Microsoft Office including Outlook, Excel, Word and PowerPoint Fluent in English (written and spoken) with excellent communication, bi‑lingual English and Afrikaans will be advantageous Valid South African ID and Drivers License Ability to work full retail hours, weekends, public holidays, and event days Passionate about horses, people, and delivering exceptional service through knowledge and teamwork What we Offer: A dynamic role where you can lead, mentor, and inspire a team of equestrian professionals Opportunities to attend and support national and local equestrian events A collaborative and supportive work environment Exposure to high‑end equestrian products and innovative solutions A chance to shape the equestrian retail experience while building meaningful relationships with riders, trainers, and the wider equestrian community Who this Role would suit: This role is designed for a multi‑discipline horse‑savvy professional who thrives with people and demanding environments. You will be confident in supporting the rider and horse combination, advising on all tack and equipment requirements, and leading the Sales team in strengthening their equine knowledge. You are professional, approachable, and passionate about delivering trusted expertise and outstanding customer service both in‑store and at equestrian events. Closing time and date for applications to be submitted is close of business (17h00) on the 28th November 2025. No late applications will be considered. Please include the job title relevant to your application in the subject or body of your email, as various new vacancies are being advertised. Only successful applicants will be contacted. If you have not been contacted within two weeks, please consider your application unsuccessful. #J-18808-Ljbffr