Assistant Spa Manager

2 weeks ago

Sandton, South Africa Zenz Recruitment Full time

Spa Assistant - Sandton Area – are you looking for a new challenge working in a very busy upmarket Wellness Spa? Responsible for the day to day running of the Spa. Ensure Spa is run smoothly and efficiently. Oversee staff, ensure staff are allocated the correct workload for their skills. Ensure client satisfaction is maintained and treatments are of a consistently high standard. Ensure policies and procedures are adhered to, discipline staff, organize staff rosters, and ongoing training. Lead a successful team. Attend to clients' queries. Supply information on services and treatments within the salon to the clients. Perform beauty and aesthetic treatments.

Qualifications and Experience

Non-negotiable Qualifications

  1. Essential – 3 years Health & Skincare Diploma and ITEC or CIDESCO / SAAHSP required
  2. 2 years assistant managerial or senior therapist experience
  3. 3 years experience and knowledge in administrative and clerical procedures
  4. 3 years experience and knowledge of computers and MS Office, ESP
  5. Knowledge of customer service principles and practices
  6. Keyboard skills and ESP
  7. Ability to answer phones, book and schedule, coordinate appointments accurately and take messages accurately
  8. 4 years experience performing all beauty and aesthetic treatments
  9. Experience advising clients on all beauty and aesthetic treatments procedures
  10. Experience in retail product sales
  11. Stock take
Main Job Tasks and Responsibilities
  1. Ensure smooth running of spa
  2. Admin – Roster, daily, monthly and weekly reports
  3. Advise clients on spa treatments
  4. Perform all beauty, aesthetic, health & skincare treatments - must know Reflexology Advanced
  5. Customer focused and passionate about the beauty industry
  6. Exceptional at building great relationships with clients and team
  7. Focus on training, networking and identifying areas of growth for the spa
  8. Manage everyday duties like bookings, orders, stocktaking, processing payments and bookkeeping
  9. Experience in Beauty, Aesthetic Treatments
  10. Friendly, caring, driven to see client results
  11. Work effectively towards achieving the spa's set financial targets
  12. Ensure staff members achieve targets set
  13. Effectively promote and sell beauty products in conjunction with treatments to meet the spa's retail targets
  14. Ensure the highest standard of customer care, satisfaction and service at all times
  15. Demonstrate an exceptional level of professionalism and positivity for the staff to emulate
  16. Promote the spa and its activities and actively contribute to its marketing activities
  17. Provide general information and advice to clients interested in having treatments and explain the benefits of treatments, to actively acquire new clients
  18. Advise clients on all aspects of the procedure they're booked in to receive, providing both pre and post treatment care and answering any questions or concerns
  19. Monitor and ensure strict adherence to treatment policies, procedures and documentation, including safety policies
  20. Exhibit a diplomatic, professional attitude to effectively handle difficult situations and resolve any customer complaints
  21. Be responsible for spa opening and closing procedures and daily duties of the spa
  22. Be responsible for payments for treatments/products, cash management and daily cash-ups
  23. Maintain inventory at optimum levels, follow purchasing standards and ensure compliance with stock records and systems
  24. Uphold professional and gracious front desk procedures in the booking and handling of customers
  25. Efficient scheduling/confirming of appointments and maintenance of electronic booking system
  26. Initiate and maintain confidential client records
  27. Maintain various internal office administrative support procedures
  28. Ensure that the reception and treatment rooms are all immaculate, organized and tidy and that all equipment is properly sanitized, cleaned and maintained
  29. Supervise, mentor, train and motivate staff and work effectively within a team
  30. Have an understanding of and abiding by all the spa's policies, procedures and systems
  31. Ability to use your initiative when undertaking decision making
  32. Exemplary organizational skills including timekeeping and keeping records
  33. Ability to keep a cool and level head when faced with working under pressure and being able to deal with problems which may arise on a day to day basis in a stress-free and calm manner
  34. Team leadership qualities i.e. being a good motivational speaker and example setter to the rest of the staff during team meetings and one to one discussions
  35. Excellent knowledge of the beauty therapy industry and an up to date skill set when it comes to performing treatments
  36. Good "people" skills, as a manager you must be able to understand and assist staff if they need help or are having difficulty which affects their work
  37. Ability to remain fair and professional at all times
  38. Ability to deal with "difficult" spa situations such as client complaints and staff disagreements in a diplomatic fashion
  39. An up to date and thorough knowledge of current health and safety in the workplace regulations
  40. Ability to carry out "In Spa" risk assessments
  41. Willingness to work flexible hours
  42. Exceptional customer care skills
  43. Excellent verbal and written communication skills
  44. Daily, weekly, monthly reports
  45. Bookkeeping, budgets, financials
  46. Professional personal presentation
  47. Information on beauty, aesthetic, nail treatments
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