Automotive Service Advisor

1 month ago


Johannesburg, South Africa SiG Labour Corporate Full time
EXPERIENCE, QUALIFICATIONS AND TRAINING:
  • Knowledge and experience in the retail motor industry
  • Read, write and speak English and Afrikaans
  • Computer Literate
  • Valid driver's license
  • Valid Matric Certificate
  • ASE Certification

MAIN PURPOSE OF THE JOB:
  • To provide an excellent service by understanding the customer's needs, providing advice and offering solutions.
  • The outcome that is produced is Satisfied Customers and will be considered successful when:
- The customer's needs / requirements are understood and expectations are met
- There is sound product knowledge
- Personalized service is provided
- Customers are informed

RELATIONSHIPS AND PERSONAL ACTIVITIES:
  • Directly responsible to the Service Manager and Foreman
  • Relationships with the staff

MAIN JOB FUNCTIONS:
  • Welcome customers and capture the relevant information, assuring that client needs are addressed.
  • Check vehicle in with client.
  • Follow-up on parts ordered, and bookings are made to suit customer daily.
  • Keep customers up-to-date about information on status of the vehicle.
  • Handle queries / concerns of customers as per the customers concerns daily.
  • Make out job cards, accurately and timeously and put job cards through for costing daily.
  • Arrange hire vehicles for customers, obtaining the necessary authority to do so.
  • Collect Payments from customers that are due, prior to handing back the vehicle.
  • Cross-departmental disciplines.

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