Crm Consultant

5 days ago

Pretoria, South Africa Qetello Holdings Full time

Together with our client, a leading claims administrator in Pretoria East, we are recruiting for a CRM Consultant to join their client servicing team. The ideal candidate needs to have minimum 2 years CRM experience and must have matric / grade 12. Responsibilities Primary Responsibilities Client service, training, on-site client assistance and account collection. Preplanning of on-site client visits based on analysis of book and their challenges; Visits to employers from clients who require assistance based on pre-analysis of the book; Provide further assistance to clients to resolve accounts and / or claims with outstanding information telephonically; Completion of “visited” client books within 30 days; Continuous improvement of relationship with clients; Regular visits to all new and existing clients as directed by line management; Provide on-site registration, training and related assistance to clients as directed by management; Liaison with the Client Relations Line Management on all client related matters; Collect accounts from clients if and when required; Weekly written feedback to Client Relations Manager on clients visited; clients trained, accounts collected; enquiries dealt with; enquiries requiring assistance etc. Other Responsibilities Assist with the other tasks from the department, including but not limited to; Process all incoming documentation received the client’s mailbox; Process all incoming documentation received from allocated practices within 24 hours of receipt; Follow up on incomplete claim information from allocated practices; Assist allocated practices with the collection of claim documentation from employers, employees and other third parties Assist allocated practices with the collection of claim documentation from employers, employees and other third parties Overall Achieve set targets; As a team member add value and contribute to the company; Be willing to share knowledge, assist with training and comply with set company policies; Assist in other areas of the department when required. AD HOC Perform ad hoc tasks in line with the objectives of the Company as and when required by the Company. Qualifications and Experience Valid drivers license; Matric / Grade 12; Tertiary qualification will be beneficial; Experience in client relation environment; and Medical claims related experience will be beneficial. Skills and Competencies Computer literate in MS Office (Microsoft Excel, Word, and Outlook) Articulate with strong communication skills (oral and written); CompEasy and other funders online system will be beneficial; Ability to adapt and learn new skills;. Ability to multitask; and Cope well under pressure. Remuneration Market related - depending on experience Only candidates who meet all the requirements stipulated in this advert will be considered. If you don’t receive feedback from us within 2 weeks of your application, please consider your application unsuccessful. To apply please send your CV and supporting documents to with REF : CRM #J-18808-Ljbffr

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    5 days ago

    Pretoria, South Africa Qetello Holdings Full time

    Together with our client, a leading claims administrator in Pretoria East, we are recruiting for a CRM Consultant to join their client servicing team. The ideal candidate needs to have minimum 2 years CRM experience and must have matric / grade 12. Responsibilities Primary Responsibilities Client service, training, on-site client assistance and

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