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Online Sales Consultant

2 weeks ago

Pretoria, South Africa K Carrim Full time

**Job Title**: Online Sales Consultant (Office-Based)

**Job Overview**
We are seeking a proactive and customer-focused **Online Sales Consultant** to join our team. The role is based at our office and involves handling online customer inquiries, processing orders, and ensuring excellent service delivery across KCarrim’s hardware, tiles, and sanitaryware divisions.

**Key Responsibilities**
- Assist customers with product information, pricing, and stock availability
- Process online sales orders accurately and efficiently
- Coordinate with warehouse, dispatch, and delivery teams to ensure timely order fulfillment
- Follow up on leads, quotations, and outstanding customer queries
- Upsell and cross-sell products to maximize sales opportunities
- Maintain customer records and update CRM systems
- Provide after-sales support and resolve customer complaints or issues

**Requirements**:

- Matric (Grade 12); a Sales/Marketing qualification is an advantage
- Previous experience in online sales, retail sales, or customer service
- Strong computer literacy (MS Office, online sales platforms, CRM systems)
- Excellent written and verbal communication skills
- Ability to multitask, prioritize, and work under pressure
- Knowledge of building materials, tiles, or sanitaryware will be beneficial

**Personal Attributes**
- Customer-oriented with a positive attitude
- Professional, confident, and persuasive
- Target-driven with strong sales skills
- Team player with attention to detail

Work Location: In person