Team Leader

1 day ago


Centurion, South Africa iMasFinance Co-operative Full time

Job Purpose: To effectively supervise and coordinate activities in the Legal Collections and Debt Recovery Administrative Department. To assist with the development and implementation of a debt collection strategy for active legal accounts and written off accounts outsourced to independent external debt collectors and internal Debt Recovery Administrative Agents Job Outputs: Monitor agents' performance and productivity. Ensure an effective debt collection operational plan is developed, approved, documented, communicated, and implemented. Workload assigned to Collection Agents according to degree and amount of delinquency. Ensure that accounts written off are handed over to external debt collectors as per policy. Manage Legal documents for secured loans to obtain cancellation of contract and return of asset, with warrant of delivery as per service level agreements. Legal Collection processes comply with the requirements of the National Credit Act and Debt Collectors Act or high court or magistrate courts act. Relationships with external debt collectors and appointed attorneys are established (Ext) Reduction of legal capital at risk within our attorneys control Monitor payment allocation of direct bank deposits received from attorneys. Members and EDCs Effective processing write offs as per policy. Plan and implement collection campaigns to increase off balance sheet recoveries and active portfolio. Validate motivations for accuracy before escalation for reduced settlements. Monitor updating of collection systems by internal staff and external service providers with legal status, collection status and document uploads. Monitor and report on attorney portfolio performance Retract and relocate case files from non-performing attorneys. Monitor and report on off balance sheet recoveries for attorney post judgment. Identify continuous improvement initiatives to reduce capital at risk and increase collections. Motivate opposition defended matters in line with delegation of authority. Prepare response to escalated complaints received from members or regulatory bodies. Assist with establishment of a panel of external debt collectors to assist with the legal collections process. Ensure that fees are prepared and authorized in accordance to the Delegation of Authority and service level agreements. Annual renewal of SLAs Abandoned inbound call rate of less than 25% is achieved. Report on inbound and outbound call volumes Ensure 80% average staffing at all times. Debit order, debi check, Owzo monitoring and reporting. Approve ad hoc debt arrangements in line with service level agreements. Liaise and communicate relevant information in writing and verbally to the collections business unit and External attorneys or EDCs. Expedite summons, judgment and warrants on off balance portfolio. Improved capability for the recovery of amounts written-off as irrecoverable. Maintain internal and external relationships including members, colleagues, and management. Supervise activities of legal Collection Department and Debt Recovery Administrative Department Create a high-performance culture. Manage team's performance. Training and development of team members Manage attorneys performance in line with SLA and yearly targets. Prepare and analyse productivity reports, identify trends and issues, and provide appropriate status updates to senior management. Provide input to the departments budget. Ensure timeous payment of attorneys and EDCs with proper controls in the approval process Qualifications: Grade 12 with Mathematics and Accounting Degree in Legal or Diploma in Credit Management / Finance/ Strategic Management or related Legal Degree is an advantage. Valid drivers licence (essential/minimum Experience: 2 years operational experience Debt collection experience 2 years operational experience In a Banking/ Financial environment2 years Team / project leader / supervisor in Debt collection experience 2 years operational experience in legal collections process Knowledge and Skills: NCA and Relevant Legislative knowledge, Financial Acumen Communication skills Analytical, Interpersonal, Communication, Negotiation and Proficiency in MS Office applications, Excellent communication skills Assertiveness and negotiation skills Code 8 drivers license (Manual) Computer literate (MS office & Excel) Sound knowledge of the applicable debt collection and legal proceed. Highly organized and detail oriented; ability to work in a fast-paced, deadline-driven environment required. People management and development skills


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