Service Key Account Manager

1 week ago

Heidelberg, South Africa ABB E-mobility Full time

Are you ready to take full ownership of service excellence for global key accounts? ABB E-mobility is seeking a Service Key Account Manager to lead strategic service relationships, drive performance, and elevate customer satisfaction across our E-mobility business. In This Role Your Main Accountabilities Will Be Lead 1-2 global key accounts for all service-related interactions and activities with an end-to-end responsibility on service and the customers service P&L Provide customers with a consolidated view of service performance and oversee initiatives to enhance satisfaction and service quality Monitor and drive improvements in account service revenues and costs, focusing on monetization of the installed base Develop and maintain strong relationships with key customers at an executive and operational level Oversee cross-functional initiatives to enhance service offerings and customer satisfaction with R&D, quality and service teams Conduct regular service meetings at executive level to align strategy, performance, and improvement actions Address escalations and negotiate customer requests, ensuring alignment with organizational priorities and capabilities Engage with customers and internal teams globally, with up to 20% travel Requirements Master’s degree, ideally in business administration, engineering, or a related field At least 4 years of experience in E-mobility business / B2B high-tech with a strong understanding of customer needs and/or experience in customer facing service business or consulting role Prior experience in working with / leading complex customer teams at both executive and operational level with significant impact on team’s success Proven experience managing complex customer relationships at both executive and operational levels Demonstrated success in leading large-scale, cross-functional projects with significant business impact Strong communication, interpersonal, and negotiation skills Leadership and project management expertise to drive cross-functional initiatives Strategic mindset and financial acumen to manage revenue growth and cost optimization Fluency in English and German, French language skills advantageous Seniority level Mid-Senior level Employment type Full-time Job function Sales and Business Development Industries Appliances, Electrical, and Electronics Manufacturing Referrals increase your chances of interviewing at ABB E-mobility by 2x #J-18808-Ljbffr

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