It Support Hardware

4 weeks ago

Stellenbosch, South Africa Executiveplacements.Com - The Job Portal Full time

IT Support Hardware & Software Location: Klapmuts, South Africa Summary: Hardware Support Consultant and IT. To install, support, and maintain our customers’ hardware and related software solutions. The role includes on‑site installations, IT infrastructure maintenance, client training, and first‑ and second‑line technical support. Position Info Min. Requirements – Education: Matric (Grade 12) required; IT‑related certification or diploma (e.g., A+, N+, MCSE, or similar) preferred. Experience: 1–2 years in a technical support or IT technician role; experience with hardware installation and network troubleshooting; customer‑facing experience is a strong advantage. Responsibilities Provide first‑ and second‑line support for hardware and software. Resolve technical issues remotely and on‑site. Follow up with clients to ensure issue resolution and satisfaction. Perform hardware / software installations on client sites; prepare and verify installation packages; coordinate install and call‑out dates; conduct post‑installation checks and follow‑ups. Maintain and monitor internal IT systems; perform system upgrades and backups; implement basic cybersecurity measures; support internal users and infrastructure. Conduct individual and group training for clients; train support consultants on hardware usage; assist with documentation, manuals, and research. Keep support tickets and admin up to date; handle special projects and R&D tasks as needed; maintain confidentiality of client data; be available for overtime work when required. Technical Competencies Installation and configuration of PCs, printers, and peripherals. Troubleshooting hardware and software issues. Familiarity with Windows OS, networking protocols, and basic cybersecurity principles. Understanding of licensing, network mapping, and administrative tools. Behavioral Competencies Good communication and interpersonal skills. Self‑motivated and proactive. Team player who can also work independently. Strong time management and organisational skills. Customer‑service orientation. Looking forward to working with you Seniority level: Entry level; Employment type: Full‑time. Send your CV, salary expectations, location and photo to: (contact info). #J-18808-Ljbffr

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