IT Support Specialist

**IT Support Specialist - South Africa**

Connor Consulting International provides highly specialized accounting and advisory solutions to ensure contract, license, and royalty compliance. The company has experienced enormous growth since its inception in 2009. The practice has more than doubled in size every year and is presently serving as a trusted advisor to a broad range of clientele in various industries across the globe, including clients from Fortune 500 companies.

Connor’s continued pursuit for excellence in the delivery of professional contract compliance services has gained trust and recognition of the world’s largest software vendors. The company’s experienced teams ensure our clients are served by the best tenured industry experts.

With the continuous business growth and expansion of Connor and its clients, we are looking for an IT Specialist to help us take care of all our IT needs. You will be responsible for installing or upgrading components, setting up software, assisting with network administration, and resolving all IT support issues.

**Role Overview**

An IT Support Specialist plays a critical role in providing technical assistance and support to users, ensuring the seamless operation of computer hardware, software, and network systems. The primary objective of this role is to optimize IT performance while delivering an exceptional user experience. This position is well-suited for individuals who are passionate about technology, enjoy solving IT challenges, and thrive on helping others. It requires a combination of technical expertise, problem-solving skills, and strong interpersonal abilities to deliver efficient and reliable support services. A key aspect of this role is the ability to take ownership of tasks and self-manage effectively while maintaining strong collaboration with a US-based manager. This autonomy requires proactive communication, accountability, and the ability to work independently to meet organizational goals.

**Key Responsibilities**

Troubleshooting and Problem Solving
- Diagnose and resolve technical issues related to computer systems, hardware, software, and networks.
- Investigate user-reported problems and deliver timely, effective solutions.
- Create documentation for solutions and procedures to streamline future troubleshooting.

Technical Support
- Install, configure, and maintain computer hardware, software, and peripherals.
- Monitor and ensure the reliability of computer systems and networks.

Customer Service
- Engage with users professionally and courteously.
- Simplify complex technical concepts for non-technical users.
- Strive to maintain high levels of user satisfaction with IT services.

Additional Duties
- Oversee and report on IT infrastructure and security systems.
- Assist with hardware/software upgrades by conducting research, advising on optimal solutions and performing high-level cost analysis.
- Manage onboarding/offboarding processes, including equipment procurement/retrieval, profile setup, hardware resets, and cybersecurity training sessions.
- Train users on new hardware or software as needed.
- Handle vendor relationships, including ordering equipment, maintaining inventory data, license management, and managing contracts.
- Develop and update IT policies such as BYOD (Bring Your Own Device), Information Security Policy, Change Management Policy, and Acceptable Use Policy.

**Skills and Qualifications**

Technical Skills
- Comprehensive knowledge of computer hardware, software, and network systems.
- Proficiency in operating systems such as Windows, Mac OS, or Linux.
- Strong troubleshooting capabilities with a focus on problem-solving and solutions-oriented approach.
- Familiarity with network protocols and security practices.

Soft Skills
- Exceptional communication skills to interact effectively with users at all levels of technical understanding.
- Strong customer service orientation.
- Analytical thinking paired with problem-solving abilities.
- Ability to work independently while also collaborating with global spread of staff.

Education and Experience
- High school diploma or equivalent.
- Degree in Computer Science or related field.
- Prior experience in a technical support role.
- Prior global role or exposure is a plus.

Location
- India
- Dubai - UAE
- South Africa
- Europe

**Benefits - Why Connor?**

We approach every relationship with purpose, attention, and a little fun You can expect a flexible working environment, paid mental health days, a generous vacation package, and competitive compensation. You’ll be working with a highly driven, collaborative global team that values trust, accountability, and continuous learning. We nurture our people in a culture that promotes diversity and individuality that sparks innovation and creativity.

Connor Consulting is an equal opportunity employer and values diversity, equality, and inclusion. We do not discriminate based on race, religion, color, national origin, gender, sex