Sales Administrator

7 days ago

Alberton, South Africa Forbtech Pty Ltd Full time

The Sales Administrator is responsible for supporting the sales team with quotations, order processing, customer communication, CRM updates, and coordination between internal departments. This role ensures smooth sales operations, accurate documentation, and excellent customer service to help the company meet its revenue and client service goals. 2. KEY RESPONSIBILITIES A. Sales Support & Administration Prepare professional quotations, proposals and sales documents for clients. Process sales orders, invoices and purchase requests accurately and time‑wise. Maintain and update sales databases, spreadsheets and pricing lists. Assist with tender documentation and compliance submissions. B. CRM Management (Zoho CRM / Zoho Books / Zoho Inventory) Capture and update leads, contacts, accounts and deals. Ensure all sales information is up to date and accurate. Create follow‑up tasks for sales consultants. Track deal progress and ensure timely movement through the sales pipeline. C. Customer Communication & Support Respond to client queries regarding quotes, orders and product availability. Follow up with clients on outstanding quotes and required documentation. Confirm order details, delivery information and timelines. Provide excellent telephonic and email support to all stakeholders. D. Coordination & Internal Communication Liaise with suppliers and distributors for stock availability and pricing. Work closely with logistics, technical teams and finance for order fulfilment. Communicate delivery schedules to clients and sales staff. Assist with coordination of installations, service bookings or collections. E. Reporting & Documentation Prepare weekly sales reports for management. Maintain accurate filing of quotes, orders and correspondence. Assist the sales manager with performance dashboards and KPI tracking. 3. MINIMUM REQUIREMENTS Grade 12 (Matric). 24 years experience in Sales Administration or Office Administration. Strong computer skills (Word, Excel, Outlook). Experience with Zoho CRM systems or ERP systems (advantageous). Excellent written and verbal communication skills. Strong attention to detail and organisational ability. Ability to prioritise multiple tasks and work under pressure. 4. ADVANTAGEOUS SKILLS Experience in ICT security products (Hikvision), Telecom printers or electronics. Knowledge of quoting standards and supplier price lists. Understanding of inventory and ordering processes. 5. PERSONAL ATTRIBUTES Professional and presentable. Customer‑focused with a friendly attitude. Reliable, self‑motivated and proactive. Team player with a willingness to assist where needed. Strong problem‑solving and follow‑up skills. Benefits Established 20‑Year Business Career Growth & Development Supportive Work Environment Modern Technology Environment Job Stability & Business Growth Performance Recognition Work‑Life Balance Employee Discounts Professional Development Key Skills Defence Corporate Sales Firewall Legal Operations AC Maintenance Architecture #J-18808-Ljbffr

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