Customer Care Director South Africa
2 weeks ago
The Cluster Customer Care Manager oversees customer experience for CMA CGM across South Africa, eSwatini, Lesotho, and Botswana. Acting as CMA CGM Customer Care Head Office’s ambassador for transformation and innovation towards professional customer service delivery, this role leads the customer service division, ensuring efficient management of bookings, vessel capacity, invoicing, authority stops, idling containers, cargo releases, and timely resolution of all import and export queries. The manager collaborates with internal departments, shared service centres in Lebanon and India, and international CMA CGM offices to resolve customer issues and uphold the highest standards of service in line with Head Office policy. Additionally, the manager champions e-commerce adoption and prepares the market for digital transformation. Core Responsibilities Enhance customer satisfaction by improving service delivery. Apply customer loyalty, relationship, and value management disciplines. Serve as the central contact for post-booking customer concerns. Collaborate with the Quality and Process Manager to implement best practices. Coordinate with relevant departments to resolve queries. Manage communications regarding vessel omissions, rollovers, short shipments, overweight containers, and change of destination requests. Oversee bill amendments in compliance with CMA CGM legal processes. Ensure accuracy, empathy, and tact in handling customer disputes. Conduct performance reviews with VIP customers. Promote and expand e-commerce and digital experiences for RSA customers. Lead staff recruitment, training, coaching, and appraisals. Monitor original bill handling for approved customers via the e-platform. Drive staff development and training initiatives. Ensure compliance to avoid fines from authorities such as Customs, Police, and Transnet National Ports Authority (TNPA). Skills and Qualifications Relevant tertiary qualification and at least five years’ senior management experience in shipping line and agency. Strong analytical and problem-solving abilities. Proven leadership and motivational skills for managing large teams. Ability to perform under pressure. Advanced proficiency in Microsoft Office, especially Excel. High accuracy with figures. Personal Attributes Strong interpersonal and communication skills, with a commitment to protecting company interests Professionalism, patience, tact, and diplomacy in challenging situations Excellent organizational and planning skills Seniority level Mid-Senior level Employment type Full-time Job function Customer Service Industries Transportation, Logistics, Supply Chain and Storage and Maritime Transportation #J-18808-Ljbffr
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Regional Customer Care Director
2 weeks ago
Umhlanga Rocks, South Africa CMA CGM Full timeA leading logistics company is seeking a Cluster Customer Care Manager based in Umhlanga Rocks, South Africa. The role involves overseeing customer experience across multiple regions and collaborating with various departments to resolve issues efficiently. The ideal candidate will have at least five years of senior management experience in the shipping...
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Customer Care Director South Africa
2 weeks ago
Umhlanga, KwaZulu-Natal, South Africa CMA CGM Full time R750 000 - R1 800 000 per yearJob description:RoleThe Cluster Customer Care Manager oversees customer experience for CMA CGM across South Africa, eSwatini, Lesotho, and Botswana. Acting as CMA CGM Customer Care Head Office's ambassador for transformation and innovation towards professional customer service delivery, this role leads the customer service division, ensuring efficient...
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Customer Service Rep
2 weeks ago
Umhlanga, KwaZulu-Natal, South Africa Swifty Sports South Africa Full time R250 000 - R400 000 per yearJoin a Global Team | Now Hiring: Full-Time Customer Care Specialists (Durban, South Africa)Swifty Sports, a rapidly growing international sports betting and gaming brand with operations in the UK, Ireland, and soon South Africa, is expanding its operational support team. We're looking for full-time Customer Care Specialists to join our Durban based team and...
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Umhlanga Rocks, South Africa Santova Limited Full timeDescription: The Group is looking for a graduate with minimal work experience to join Santova Financial Services in our Umhlanga Office. This oppportunity will facilitate practical hands-on experience as well as an in-depth exposure to all facets of short-term insurance focusing on niche as well as general markets and select candidates may also participate...
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Tech-Savvy Retail Sales Consultant
2 weeks ago
Umhlanga Rocks, South Africa iStore South Africa Full timeA leading Apple reseller in Umhlanga Rocks, South Africa, seeks a motivated Sales Consultant. The role involves maximizing sales opportunities, engaging customers to understand their needs, and presenting Apple products effectively. Applicants should have a completed Matric certificate, retail sales experience, and a passion for Apple products. A...
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Customer Service
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Umhlanga Rocks, South Africa CCI Call Centre Full timeSouth Africa’s largest contact Centre (Careerbox) is recruiting customer service agents to support international customers. Duties & Responsibilities T To provide great service to international client by providing support. Desired Experience & Qualification Requirements: - Excellent Spoken English - 3 months customer service experience (Does not need...
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Umhlanga Rocks, South Africa Netcare LTD. Full timeA leading healthcare provider in Umhlanga Rocks is seeking an experienced Clinical Nurse for NICU. The role involves coordinating holistic patient care and collaborating with a multidisciplinary team to ensure the best outcomes for patients. Candidates must be registered with the South African Nursing Council and possess in-depth nursing knowledge. This...
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Casual Sales Consultant
2 weeks ago
Umhlanga Rocks, South Africa iStore South Africa Full timeJob Description iStore is the home of everything Apple, and Africa’s largest Apple Premium Reseller. With a retail footprint of more than 41 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple. We are looking for tech savvy,...
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Graduate Data Analyst: BI
4 weeks ago
Umhlanga Rocks, South Africa University of Fort Hare Full timeA leading educational institution in South Africa is offering an exciting graduate opportunity in Business Intelligence. The ideal candidate is analytical and data-driven, with strong communication skills and a Bachelor's degree in relevant fields. Responsibilities range from supporting the BI team to maintaining customer report accuracy. If you have...
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Retentions Consultant
2 weeks ago
Umhlanga, South Africa Rewardsco (Pty) Ltd Full timeWe require a skilled **Retentions Consultant** for our **Customer Care division.** This individual will fulfil the needs of existing customers that are at risk of cancelling services and address complaints with the goal of increasing satisfaction and securing renewals or saves. The successful incumbent will need to use a consultative approach to present the...
