Quality Assurance Agent

Job title : Quality Assurance Agent - GermanJob Location : Western Cape, Cape TownDeadline : December 12, 2024Quick Recommended Links Jobs by Location Job by industries Overview: The Quality Assurance Agent - German role is responsible for monitoring and evaluating the quality of customer service interactions to ensure adherence to company standards and...

**Role Purpose**: This position would be responsible for the management and smooth running of the operations related to the sales floor in regard to the Sales Department and Quality Assurance of all calls. **Key Responsibility Areas**: - Responsible for monitoring and maintaining quality and compliance - Monitor and analyze service interactions between...

We are looking for Quality assurance agent that will support the organization to ensure that the sales agents comply with our quality standards. **REQUIREMENTS**: - QA experience in a call center environment - Minimum of two years’ experience - multilingual Ability to commute/relocate: - Cape Town, Western Cape: Reliably commute or planning to relocate...

The Quality Assurance (QA) Agent is responsible for monitoring and assessing the quality of inbound and outbound customer interactions. This role ensures that agents meet performance standards and comply with company policies, while identifying areas for improvement. The QA Agent will deliver constructive feedback to agents, track performance trends, and...

The Quality Assurance (QA) Agent is responsible for monitoring and assessing the quality of inbound and outbound customer interactions. This role ensures that agents meet performance standards and comply with company policies, while identifying areas for improvement. The QA Agent will deliver constructive feedback to agents, track performance trends, and...

The Quality Assurance (QA) Agent is responsible for monitoring and assessing the quality of inbound and outbound customer interactions. This role ensures that agents meet performance standards and comply with company policies, while identifying areas for improvement. The QA Agent will deliver constructive feedback to agents, track performance trends, and...

Overview: Our client, a prominent BPO based at Airport Industria, Cape Town is recruiting for a skilled Quality Assurance Agent (German Speaking) to join their team. The Quality Assurance Agent - German role is responsible for monitoring and evaluating the quality of customer service interactions to ensure adherence to company standards and regulatory...

The Quality Assurance (QA) Agent is responsible for monitoring and assessing the quality of inbound and outbound customer interactions. This role ensures that agents meet performance standards and comply with company policies, while identifying areas for improvement. The QA Agent will deliver constructive feedback to agents, track performance trends, and...

Job Title: Quality Assurance SpecialistAt Callforce Direct, we are seeking a highly motivated and detail-oriented Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will play a critical role in ensuring the high quality of our customer interactions.Key Responsibilities:Monitor Customer Interactions: Evaluate calls, chats,...

Job Title: Quality Assurance SpecialistThe ideal candidate will be responsible for the overall development and performance of an assigned incubation team through the facilitation of the course map and leading and developing the team of incubation agents.Key Responsibilities:Coaching: Daily coaching feedback monitored and sent to Team Leaders and Operations...

Job Title: Quality Assurance Agent - German SpeakingOverview:Our client, a prominent BPO, is recruiting for a skilled Quality Assurance Agent (German Speaking) to join their team. The Quality Assurance Agent - German role is responsible for monitoring and evaluating the quality of customer service interactions to ensure adherence to company standards and...

About the Role:The Quality Assurance (QA) Specialist is a key member of our team at Callforce Direct, responsible for ensuring the highest standards of customer service are met. With a focus on monitoring and assessing customer interactions, this role plays a crucial part in maintaining our reputation for excellence.Key Responsibilities:Monitor Customer...

Quality Assurance Team Leader Job DescriptionAt CallForce, we are seeking a highly skilled Quality Assurance Team Leader to play a pivotal role in maintaining the highest standards of quality and ensuring the success of our international sales campaigns.Key Responsibilities:Lead and manage a team of QA analysts responsible for monitoring and evaluating sales...

LOCATION: Cape Town, ZA JOB TYPE: Full-Time PAY TYPES: Salary SALARY: Commensurate APPLICATION DETAILS: No Resume Required, On-site Interview POSITION OVERVIEW: As part of a global outsourced quality assurance service, you will listen to calls completed by call centre agents and ensure that they are maintaining the procedures and standards which have been...

POSITION OVERVIEW: As part of a global outsourced quality assurance service, you will listen to calls completed by call centre agents and ensure that they are maintaining the procedures and standards which have been set up by each client. -: POSITION RESPONSIBILITIES: In your role as Quality Assurance Analyst, you will be responsible for call monitoring,...

POSITION OVERVIEW: As part of a global outsourced quality assurance service, you will listen to calls completed by call centre agents and ensure that they are maintaining the procedures and standards which have been set up by each client. -: POSITION RESPONSIBILITIES: In your role as Quality Assurance Analyst, you will be responsible for call monitoring,...

**Quality Assurance Manager Role**At WNS Global Services, we are seeking an experienced Quality Assurance Manager to lead our quality function, ensuring the delivery of exceptional customer experiences to our clients' customers.The successful candidate will work closely with our operations management team to drive account performance through the delivery of...

About the RoleWe are seeking a highly skilled Quality Assurance Specialist to join our team at Telebest. This is an exciting opportunity to contribute to the growth and success of our organization.Key ResponsibilitiesEvaluate and analyze the performance of our customer care team to identify areas for improvement.Provide insightful analysis and...

Job Title: Quality Assurance SpecialistJob Summary:We are seeking a Quality Assurance Specialist to enhance the customer experience journey by assessing call centre interactions and producing reports that tell the story of the customer experience journey.Key Responsibilities:Conduct daily quality audits as per process requirementProvide feedback to agents...

Quality Assurance Team LeaderCallForce is an award- winning BPO service provider of innovative customized contact Centre solutions from South African to the global market.We are currently seeking a highly motivated and experienced Quality Assurance Team Leader to join our dynamic team. As a QA Team Leader, you will play a pivotal role in maintaining the...