Strategic Customer Success Manager – Renewal

A leading technology firm in Johannesburg is seeking a Customer Success Executive to manage product renewals and enhance customer satisfaction. The ideal candidate will have a strong background in account management, exceptional communication skills, and hands-on experience with HCL Unica. This role involves developing strategies for high renewal rates and...

A leading cloud banking company in Johannesburg is seeking an Account Manager to oversee client success and drive user adoption. This role involves managing renewals, identifying sales opportunities, and maintaining executive relationships. The ideal candidate will have a Bachelor's degree and 4+ years of relevant experience, particularly in change...

The Manager, Customer Success is a key member of the EMEA Customer Excellence organisation. Customer Excellence is made up of five distinct global functions: Customer Success, Customer Support, Professional Services, Operations, and the Centre of Excellence. The SaaS business model relies on customer’s renewing, buying more services and becoming advocates,...

The Customer Success Manager (CSM) plays a pivotal role in nurturing and expanding our client relationships. Acting as a strategic liaison between clients and internal teams (Sales, Support, PMO), the CSM ensures high levels of client satisfaction, drives operational excellence, and identifies opportunities for growth within existing accounts. This role...

nCino offers exciting career opportunities for individuals who want to join the worldwide leader in cloud banking. As a Customer Success Manager (CSM) , you are responsible for ensuring the success of a small portfolio of nCino's customers. Your role involves driving customer adoption and success by providing advice, usage/adoption recommendations, risk...

Founded by mathematicians and cyber defense experts in 2013, Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world of cyber disruption. We protect more than 8,400 customers from the world's most complex threats, including ransomware, cloud, and SaaS attacks. Headquartered in Cambridge,...

Join Jem as a Customer Success Manager This isn't a normal customer success role. It's a chance to sit at the centre of South Africa's fastest-growing HR tech company, helping employers across the country change how they care for their people.At Jem, Customer Obsession isn't a buzzword, it's the reason we exist. Our Customer Success Managers are the front...

With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...

As the Customer Success Manager, your role is pivotal in ensuring exceptional service for our clients by bridging the gap between them and our Technical Team. Your primary objective is to understand our clients' business needs, tailor our services accordingly, and act as an advocate to ensure retention through excellent service delivery. By ensuring a...

Location: Hybrid – Johannesburg Employment Type: Full-Time Industry: SaaS | Global HR Tech | Client Success WatersEdge Solutions is partnering with a global HR tech innovator to hire a hands-on, strategic Manager, Customer Success . This is a rare opportunity to lead a high-impact team of Customer Success Managers (CSMs) in Johannesburg—where you’ll...