Product Specialist

Qualifications A Grade 12 certificate as a minimum requirement Tertiary qualification in related field is advantageous Experience required Fluent in English, verbal and written 2 Years clinical laboratory working experience is required as a Technologist Laboratory sales experience is essential Proven track record in project implementation and large project rollouts within the IVD market Previous experience in sales / product management Sound Regulatory knowledge Clinical & product knowledge beneficial Support product strategy & vision : Support the development and execution of the product strategy for clinical pathology Define and maintain a product roadmap in alignment with market needs and corporate objectives Conduct market research to identify customer needs, industry trends, and competitive landscape Compliance & regulatory requirements : Ensure that the product meets relevant regulatory standards Work closely with regulatory affairs teams to navigate product certifications, quality control processes, and compliance with medical device regulations Maintain awareness of healthcare standards and guidelines to ensure the product adheres to safety, efficacy, and quality requirements Customer & market focus : Assist Sales Consultants to network & develop relationships with new customers and to manage existing customers Build and maintain relationships with healthcare professionals, including pathologists and clinical leaders, to understand their needs and gather feedback on product performance Attend all applicable National & International Congresses Cross-functional collaboration : Partner with sales, marketing, and service teams to ensure that product messaging, training, and support are aligned with customer expectations and product capabilities Support Admin staff to ensure stock rotation Assisting the Tenders & Quotes department with all queries on specifications. Product lifecycle management : Oversee the product lifecycle from start to finish and post-launch updates, ensuring the product stays competitive and addresses emerging technological and customer needs Control stock levels Product performance monitoring : Use performance feedback and analytics to drive product iterations and updates, ensuring continued product relevance and improvement Address any post-launch issues related to product quality or usability, coordinating with customer support teams for resolution Strategic project implementation : Serve as the relational bridge between customer and the divisions internal departments Support the competitive win strategy through successful execution of large-scale projects Financial & business outcomes : Oversee the products financial performance, ensuring it meets profitability targets while maintaining competitive pricing within the healthcare market Assisting Sales team in achieving budgets by driving sales Launch strategy : Collaborate with the marketing and sales teams to develop product launch strategies, including go-to-market campaigns, product training, and customer support Support sales efforts with product knowledge and materials, ensuring sales teams are equipped to sell the product effectively Risk management & issue resolution : Proactively address challenges related to customer adoption, ensuring smooth transitions during product implementation and training Ensure product upgrades and improvements are well-managed and communicated to existing customers Training & support : Ensure that the Sales Consultants receive adequate training and support for the correct use of the products as well as in the latest products and product differentiators #J-18808-Ljbffr