Scheduling Coordinator

3 weeks ago

WorkFromHome, South Africa Total Care Connections Inc. Full time

Full-Time | Monday – Friday | 8:00 a.m. – 5:00 p.m. Mountain Standard Time (MST) If you thrive in a fast-paced environment, love building schedules that keep everything running smoothly, and take pride in making sure clients receive dependable care, we want to meet you. We are looking for a Scheduling Coordinator who brings professionalism, strong organization, and calm problem-solving to a mission-driven home care team. This role is central to our day-to-day operations. You will help coordinate care, support our caregivers, and ensure every shift is covered with accuracy and urgency. If you enjoy meaningful work, constant movement, and being the person who keeps the engine running, this is the role for you. What You’ll Do Scheduling & Care Coordination Accurately enter all schedules into our system in a timely manner. Coordinate 400+ client shifts with the right caregivers. Ensure every care shift is covered and proactively solve gaps before they become problems. Communicate directly with caregivers to confirm assignments and keep schedules stable. Maintain a clear rhythm in the daily flow of scheduling while adapting quickly to changes. Data Accuracy & System Management Manage and update records in our client management system, including: care plans client profiles caregiver profiles payroll entries Keep documentation clean, current, and audit-ready. Track authorizations and scheduling requirements to remain aligned with regulations. Caregiver Support & Training Conduct caregiver training and ensure adherence to company standards. Serve as a dependable advocate for both caregivers and clients when conflicts arise. Maintain a helpful, upbeat presence while navigating high volumes and changing needs. Quality & Service Excellence Stay proactive in monitoring care quality and documenting progress. Respond to all communications promptly, politely, and professionally. Bring a solutions mindset to caregiver and client concerns. Participate in on-call coverage as part of the role. What Success Looks Like Clients are consistently covered with reliable caregivers. Schedules and authorizations stay accurate and current without scrambling. Caregivers feel supported, informed, and prepared. Communication is timely, clear, and professional, even under pressure. You stay calm, organized, and proactive while handling a heavy scheduling load. Who We’re Looking For Excellent English communication skills, written and verbal. At least 2 years of administrative or service coordination experience. Scheduling experience strongly preferred (especially in healthcare or service-based environments). Strong customer service instincts and a genuine desire to help others. High proficiency in Microsoft Office and comfort with computer-based systems. Typing speed of 60+ WPM. Highly organized, able to multitask, and capable of managing complex scheduling needs. Tech-savvy and quick to learn new systems or workflows. Friendly, polished, and professional in every interaction. #J-18808-Ljbffr

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