Dutch Claims Administrator

4 weeks ago

Cape Town, South Africa The Legends Agency Full time

About the job Dutch Claims Administrator Dutch Claims Administrator Join a specialist insurance services provider supporting Dutch-speaking clients from Cape Town. Customer Services | Office-based (Epping) | R15,000 -R18,000 | Mon -Fri, 08h00 -16h45 About Our Client Our client is a reputable and growing international service provider that supports insurance clients in the European market. Based in Epping, Cape Town, they focus on delivering efficient and client-centric support to Dutch-speaking customers. The company values professionalism, service excellence, and providing a stable and growth-oriented work environment for its team. This is an opportunity to join a close-knit team committed to operational excellence in claims administration. The Role: Dutch Claims Administrator This is an office-based role within the customer service department. You will be responsible for managing the full life cycle of insurance claims from Dutch-speaking clients, recording, processing, following up, and finalizing each case in accordance with the insurer's procedures and standards. You will act as the key point of contact, ensuring a smooth claims experience for clients. Key Responsibilities Receive and process client claims via phone and email. Assess claims in accordance with insurer guidelines and internal procedures. Communicate claim outcomes and reimbursement proposals directly to clients. Maintain accurate claim records and ensure adherence to administrative protocols. Collaborate with team members to ensure claims are handled efficiently and resolved timeously. Use internal systems and office tools for data entry, follow-ups, and reporting. Deliver excellent service to enhance client satisfaction and company reputation. About You At least 1 year of experience in claims processing, admin procedures, or customer support. Matric or equivalent (Bachelors /High School Certificate). Fluent in written and spoken Dutch (required). Good command of English, both written and spoken. Proficient in using the internet and office productivity tools. Strong organizational and administrative skills. Able to work independently and demonstrate initiative. #J-18808-Ljbffr

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