Service Manager

3 days ago

Richards bay, South Africa Hutech Head Office Full time
Position: Service Manager
Industry: Automotive
Location: Hino Richards Bay / Empangeni
Salary: Market related

MINIMUM REQUIREMENTS:
  • Minimum of 5+ years experience as Commercial Dealership Service Manager in a high-volume dealership
  • Senior Certificate
  • Valid South African Drivers License Code 14 Essential (Or be obtained within 1st year of employment)
  • Ability to manage total financial and budgeting aspect of the department
  • Fluent in both IsiZulu and English


SKILLS:
  • Valuations of trade in vehicles
  • Excellent communication skills
  • Strong interpersonal and leadership skills
  • High Level of motivation, initiative, and integrity


DUTIES & RESPONSIBILITIES:
Must be able to perform various tasks such as:
  • Ensure high-quality service work and standards are met for all services and repairs
  • Contribute to customer satisfaction through proper execution of service and repair requirements
  • Ensure timely delivery of repaired vehicles
  • Oversee training of technicians and apprentices
  • Maintain a safe working environment
  • Set and monitor targeted appointment rates
  • Increase service and parts sales
  • Increase market share
  • Monitor and control expenses
  • Reduce job stoppages and time taken for repairs
  • Minimize repeat repairs and comebacks
  • Maintain technician motivation and morale
  • Ensure employee retention and satisfaction
  • Minimize vehicle carryovers
  • Maintain a clean and orderly workshop using 4S principles
  • Meet manufacturer's technical performance and operational guidelines
  • Meet dealer's performance and profit guidelines
  • Oversee daily manpower allocation and capacity planning
  • Support frontline staff during peak hours for customer relationship building
  • Assist with repair explanations to customers when required
  • Distribute repair orders to appropriate technicians based on skill and priority
  • Assist technicians with difficult diagnoses
  • Monitor work progress to ensure timely completion
  • Maintain accurate time-keeping records for technicians
  • Conduct quality control inspections
  • Keep frontline staff informed of delays and additional work found
  • Review and approve service invoices and credit notes
  • Oversee warranty and goodwill cases
  • Establish and implement a service reminder system
  • Set yearly technical staff training targets
  • Cultivate business relationships with retail and fleet customers
  • Develop marketing strategies for new business acquisition
  • Analyse market competitors, conditions, and campaign effectiveness
  • Monitor and analyse key performance indicators
  • Ensure franchisor facility standards are maintained
  • Set and monitor service performance targets
  • Monitor and act on customer satisfaction reports and trends
  • Resolve customer complaints efficiently
  • Ensure availability and maintenance of tools and equipment
  • Act as a mentor to apprentices and trainees
  • Attend new model training courses and conduct in-house training
  • Lead, control, and motivate service technicians
  • Conduct regular technician meetings
  • Monitor service shop environmental and safety issues
  • Maintain regular contact with franchisor after-sales and technical staff
  • Meet with Dealer Principal and frontline managers regularly
  • Formulate and implement service department promotions
  • Monitor staff attendance and process leave applications
  • Complete and submit staff incentive claims
  • Allocate cost centres and authorize sublet and material buy-out invoices
  • Review and discuss warranty register reports with Dealer Principal
  • Manage outstanding cash sales and work-in-progress reports


EMAIL SUBJECT LINE:
Commercial Service Manager KZN

SEND UPDATED CV AND RELEVANT SUPPORTING DOCUMENTS TO

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