Customer Support Manager

3 weeks ago

Johannesburg, South Africa Yelo Mauritius Full time

Overview Our client is a well-established organisation in the professional services sector, recognised for its commitment to operational efficiency and customer satisfaction. With a strong presence in the market, the company operates from its office in Johannesburg and is known for fostering a professional and forward-thinking working environment. Responsibilities Oversee and enhance customer service processes to ensure high-quality client experiences. Analyse operational data to identify areas for improvement and implement solutions. Collaborate with cross-functional teams to align customer service strategies with overall business goals. Manage and mentor a team to achieve departmental objectives and KPIs. Develop and maintain strong client relationships, acting as a key point of contact for escalations. Ensure compliance with company policies and industry regulations. Pricing, scheduling, coordination Prepare detailed reports and presentations for senior management on performance metrics. Support the implementation of new systems and technologies to enhance efficiency. Qualifications A background in customer service or related functions within the professional services industry. Strong analytical skills and the ability to interpret operational data effectively. Proven experience in managing teams and driving performance improvements. Excellent communication skills, both written and verbal, for stakeholder engagement. A proactive approach to problem-solving and decision-making. Must come from the Oil and Gas Industry. Must have managed a team of 10 individuals. Must be willing to be in South Africa, Johannesburg. 5 years minimum experience in distribution business including supply chain exposure and retail operations. Familiarity with relevant systems or software used in customer service management. #J-18808-Ljbffr

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