Technical Manager

2 weeks ago

Gqeberha, South Africa Daisy JHB (Pty) Ltd Full time

POSITION: TECHNICAL MANAGER AREA: PORT ELIZABETH A renowned Office Automation, Connectivity, Telecommunications and Security company in the Eastern Cape is currently seeking a Technical Manager to supervise and lead their team of Technicians that provide technical service-related support and installations and to ensure teamwork and customer satisfaction is driven.SKILLS AND QUALIFICATIONS:Minimum Grade 12Experience in a Management capacity advantageousBasic networking experienceBasic Microsoft office knowledgeYeastar, Samsung or Panasonic PABX experienceBasic Mikrotik knowledge advantageousCertified in Hikvsion AdvantageousMust be able to build site solutions i.e. complete site survey’sFlexible travel and office hoursValid Driver’s licenseAbility to speak English and Afrikaans advantageous with clear oral and written skills STAFF MANAGEMENT:Management of techniciansScheduling of the set-up and installationsOrganise workflow and ensure that employees understand their daily duties and which work has been delegated to them.Manage and maintain monthly standby roster and ensure after hour support of standby employees are in place.Train technicians or arrange for training on new products or product updates.Set goals for performance deadlines in ways that comply with the company's vision.Utilise KPI metrics to help guide team performance through coaching. CUSTOMER SERVICEAttend to customer complaints and resolve or escalate issues accordingly and when necessary, recommend system improvements and/or replacements.Drive effective customer service and ensure quality of service is standardised across all techniciansCreate and maintain all relevant records, files and documentation required for seamless customer serviceSet up customer training after installations where necessary.Measure, monitor and maintain customer service and satisfaction.  

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