Technical Manager

3 weeks ago

Gqeberha, South Africa Staff Solutions Recruitment Full time

This role is critical in ensuring high standards of service delivery, customer satisfaction, and efficient technical operations.Key ResponsibilitiesTeam & Operations ManagementLead and manage a team of technicians responsible for installations and technical support.Oversee daily scheduling of installations and service tasks.Allocate workloads effectively and ensure team members understand their responsibilities.Maintain and manage the monthly standby roster and ensure effective after-hours support.Provide coaching and set performance goals in alignment with company objectives.Monitor team performance using KPI metrics and foster a culture of continuous improvement.Organise and facilitate technical training on new systems or product updates.Customer ServiceResolve customer issues effectively and escalate where appropriate.Recommend system upgrades or replacements based on site assessments or service challenges.Ensure consistent, high-quality service delivery across all technical support functions.Maintain accurate service records, documentation, and customer files.Facilitate post-installation training sessions for customers when needed.Continuously monitor and improve customer satisfaction levels.Skills & QualificationsMinimum: Grade 12 (Matric)Advantageous: Previous experience in a managerial or supervisory roleBasic networking knowledgeProficiency in Microsoft OfficeExperience with Yeastar, Samsung, or Panasonic PABX systemsBasic understanding of Mikrotik (advantageous)Hikvision certification (advantageous)Strong technical knowledge and ability to conduct on-site surveys and build complete site solutionsWillingness to travel and work flexible hours as requiredValid drivers licenseBilingual communication skills in English and Afrikaans (advantageous), with clear verbal and written ability

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