Showroom manager

3 weeks ago

Durban, KwaZulu-Natal, South Africa The Recruiters Full time

Our client is looking for a Showroom Manager to join their Umhlanga Showroom. You would Build constructive customer relations and maintain the image and effective operations of the showroom. Provide excellent customer service and maximise sales to both trade and retail by promoting the brand and products in line with the brand strategy, vision, standards, and guidelines.

Responsibilities (not limited to):
Manage and drive sales -
Appropriate advice provided and customer needs met
Excellent product knowledge demonstrated
Customer accounts opened according to policy
Orders processed according to policy and procedures
Policies, procedures and controls are followed
Key clients supported
Contact maintained with client list and annual launches organised
Client information and records updated
Relevant area sales monitored and feedback provided to staff
Sales targets achieved
Customer base increased

Build productive relationships with customers (including customers of sales consultants) -
Back order lists and credits managed
Collections and deliveries coordinated
Regular feedback on queries and delivery dates is provided
Issues and queries dealt with promptly and courteously
Operational problems facilitated
Complaints managed
Customer needs identified and feedback provided to management, procurement and Head of
Retail
Launches and events coordinated (RSVPs, venue, catering))
Excellent customer service is delivered by all staff
Client info and records updated
Policies, procedures, and controls are followed

Support the sales consultants -
Cuttings and samples provided according to request
Queries from the sales consultants and their clients were dealt with promptly and courteously

Manage showroom image and stock according to visual standards, policies, and procedures -
Brand and image reflected as per company standards (refer to Style Guide, checklist and
merchandising standards on communicators)
Showroom merchandising standards maintained
Showroom appropriately merchandised with products within agreed timeframes
Communication with the Head of Retail on the stock of orders and products
Stock of cuttings, sample hangers, and books managed
Products priced and correctly ticketed
Monthly stock takes conducted and missing stock reported
Policies, procedures, and controls are followed

Manage showroom facilities and environment -
Showroom opening and lock ups are completed daily according to checklist
Incoming calls answered
Rosters compiled and staff utilised effectively (Saturday, cleaning & gardening)
Maintenance checks completed as per checklist, faults reported and followed up until resolved
Cleaning and hygiene services e.g. window cleaning, pest control arranged at the required time
intervals
Servicing of equipment e.g. air conditioners arranged at the required time intervals
Feedback on maintenance, cleaning & hygiene and servicing provided to Building Projects
Manager
Groceries, cleaning supplies and office supply stock monitored and supplies ordered or purchased
as required
Cleanliness and order of showroom, cutting, POS and surrounding areas maintained

Manage and develop showroom staff -
Staff levels maintained by retention of current staff and recruitment process supported
Weekly team meetings facilitated
Team members receive regular company communication e.g. sales and marketing goals
Employees are informed of and understand their responsibilities
Development opportunities identified and development plans implemented
Employees coached to increase skills and knowledge
Positive team environment where employees can voice their concerns is maintained
Performance feedback (positive and developmental) provided without delay (one-on-one
meetings to be scheduled every 2 months and performance appraisals every 6 months)
Areas of non-performance are addressed without delay
Disciplinary offences are managed
Grievances and complaints are resolved
Policies and procedures are followed and the companys interests represented
Development of consultants in consultation with Head of Retail

Coordinate payment collection -
Account queries resolved before sale is processed
Payment queries resolved with Finance
Payments followed up
Accurate invoicing and payment procedures followed (Account clients, COD & retail customers)
Cash up completed and processed according to policy
Cash and cheques are banked and correctly allocated to invoices
Credits processed according to policy
Daily admin and banking checked and signed off

Manage costs against approved budget -
Expenditure aligns with budget
Cost control mechanisms in place
Petty cash management and reconciliation performed according to agreed deadlines

Requirements:

National senior certificate
At least 3 years of sales and Managerial experience in a retail environment with experience working on point-of-sale.
Knowledge of homeware advantageous.
Experience in conducting and managing regular stock takes.
Excellent communication skills (written and spoken).
Customer service-focused and orientated.
Highly sales-driven and focused on achieving the result.
Must be professional and well-presented.

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