Inbound Call Centre Agent

**Job Functions**: - Answer incoming calls courteously within SLA - Manage all cases professionally and efficiently within the correct time frames - Provide personalised customer service by responding to the needs of the client - Ensure that all calls are captured on the relevant system (Dreamtec) - Clear knowledge and understanding of our corporate...

Planet Fitness Planet Fitness is the largest privately owned Health and Wellness company, having more than 26 years of offering our services within South Africa. With further expansion, we currently have the role of Call Centre Agent. Purpose of the job: Ensuring quick, effective and continual customer service. Keen eye for details, strong resolution and...

Overview **Reference** PFCCA **Salary** ZAR/month **Job Location**: - South Africa - Johannesburg Metro - Sandton **Job Type** Permanent **Posted** Monday, September 2, 2024 **Closing date** 20 Sep 2024 21:59 Planet Fitness Planet Fitness is the largest privately owned Health and Wellness company, having more than 26 years of offering our services...

**Call Centre Agent - Night Shift** **Are you ready to explore a new opportunity!** As a Call Centre Agent (Customer Service Representative), you will be a leading Brand Ambassador serving as the first point of contact for customers. In short, we are looking for a commitment to make every customer interaction enjoyable! **Responsibilities** **Deliver...

Blue Mercury requires call centre agents for Discovery Insure Starting basic salary of R5100 per month + commission Which incudes an attendance bonus of R250 Dial time bonus of R500 Performance bonus of R500 for reaching a quote target Your job role would be to, call clients and do quotation for short term isnurance For senior sale positions basics...

Planet Fitness Planet Fitness is the largest privately owned Health and Wellness company, having more than 26 years of offering our services within South Africa.With further expansion, we currently have the role of Call Centre Agent. Purpose of the job: Ensuring quick, effective and continual customer service. Keen eye for details, strong resolution and...

Blue Mercury requires call centre agents for **Discovery Insure **for our Johannesburg branch Starting basic salary of R5100 per month + commission Which incudes an attendance bonus of R250 Dial time bonus of R500 Performance bonus of R500 for reaching a quote target Your job role would be to, call clients and do quotations for short term insurance You...

Job Description: Call Centre Support AgentiSON Xperiences is seeking a skilled Call Centre Support Agent to join our team. As a key member of our customer service team, you will be responsible for providing high-quality support to clients via phone, email, or chat. You will be the first point of contact for customers, handling their queries, concerns, and...

Call Centre Manager-5 years Minimum experience in Call Centre management-Managed at least a team of 30 or more agents at a time-Responsible for the day-to-day operations of a call centre, -Setting performance goals and targets-First preference is given to those in the Financial/Insurance/Trading industry- Developing and implementing effective sales...

**Main Purpose of Position**: The Customer Service Agent is responsible to effectively assist customers with general and specific queries. It is imperative that accurate information is provided to the customer and that calls which cannot be resolved are escalated to correct stakeholders. **Main Responsibilities (including but not limited to)**: - Answering...

**Call Centre Agent Job Duties**: - Complaint resolution rate in line with company policy and guidelines - Call quality, ensuring that the guest is provided with the best services in each interaction. - All unresolved complaints should be escalated, followed up and feedback provided to the guest in line with the escalation process. - Provide accurate and...

We are looking for seasoned Team Leaders to join our dynamic team in our Omni Channel Call Centre **Role Purpose** To manage and direct call centre agents in achieving their required daily, weekly and monthly performance targets. To take accountability for Call Centre Agents through daily monitoring, compilation of reports and...

**Main Job Function**: You will manage and direct call centre agents in achieving their required daily duties. Your role will be to take accountability for Call Centre Agents through daily monitoring, a compilation of reports, and coaching. You must be willing to take escalations and think creatively to keep customer satisfaction at...

It is a **Contact Centre rotational shift environment** where you will be communicating with customers on social media platforms for instance on Facebook, Instagram, and primarily on live chats. You will also be taking Inbound/Outbound client calls as required. The working hours are from **7am to 11pm** and you will be required to work rotational shifts...

Daily / Weekly / Monthly reporting Punctuality, Phone and CMS SLA Vendor performance Major outages affecting the Contact Centre Identify operational issues and investigate, implement and track improvements. Prepare and communicate staff roster (Leave, training etc). Manage the daily operations of the team including punctuality, response times issues,...

Job Description:We are looking for a skilled Call Centre Agent Specialist to provide exceptional service and support to our UK-based clients. The successful candidate will be responsible for handling inquiries, resolving issues, and ensuring a seamless experience for our customers.Key Responsibilities:Providing excellent customer service via phone, email,...

Call Centre Manager -5 years Minimum experience in Call Centre management -Managed at least a team of 30 or more agents at a time -Responsible for the day-to-day operations of a call centre, -Setting performance goals and targets -First preference is given to those in the Financial/Insurance/Trading industry - Developing and implementing effective sales...

**Desired Experience & Qualification** - Call Centre experience within the mobile telecommunication industry - Aftersales Call Centre experience will be preferred - Ability to handle customer escalations autonomously - Customer care orientated - Must be proficient in English, Afrikaans & Zulu (Speak, read and write) - Able to type 37 or more words per...

Call Centre Support SpecialistiSON Xperiences is currently seeking a highly motivated and results-driven Call Centre Support Specialist to join our team. As a key member of our customer service unit, you will be responsible for delivering exceptional support to our clients via incoming calls.About the Role:In this role, you will be responsible for answering...

4years **Inbound** - answer phones professionally - respond to customer inquiries - research required information using available resources - handle and resolve customer complaints - provide customers with product and service information - capture customer details to confirm policies - identify and escalate priority issues - route calls to appropriate...