Head of Distribution

2 weeks ago

Johannesburg, Gauteng, South Africa HR Genie Full time

Our client is seeking a Head of Distributors to develop and implement distribution strategies in various channels in order to support the delivery of an excellent client experience, increased productivity and enable operational sales excellence.

Responsibilities:

  • Contribute to the development and packaging of segment Client Value Proposition (CVP), products and solutions to ensure that operational considerations are incorporating into the development process.

  • Develop effective short, medium and long-term distribution operating plans to achieve segment targets and effectively manage client experience and lifecycle from on-boarding to termination.

  • Provide the strategic direction for the design and development of the distribution architecture that supports strategic objectives.

  • Develop operational plans that effectively identify and develop broker and franchise networks.

  • Develop and maintain of a winning and fit-for-purpose portfolio management strategy.

  • Oversee the development, implementation and maintenance of relevant policies, guidelines and processes in order to enable the effective and efficient operations of client sales, on-boarding and service in a multi-channel environment.

  • Oversee the implementation tactics to drive the generation of new business in line with the ethos of client centricity and legislative requirements.

  • Provide input into the design of systems and processes to ensure ease of quoting, administration and claims processing by the broker and franchise networks.

  • Formulate plans to implement launch strategies to broker and franchise networks.

  • Drive the achievement of sales strategies in line with required targets.

  • Drive the application of good governance principles and legislative compliance within the distribution environment.

  • Drive business improvement projects to improve operational efficiencies and create a culture of continuous improvement across operations.

  • Oversee the delivery of meaningful and relevant reporting on operations and client services functions and trends as required.

  • Build and maintain relationships with clients and stakeholders.

  • Contribute to sustaining a competitive edge through external networking and benchmarking and representation on related forums.

  • Define fair and innovative client service practices which build rewarding relationships, and allows team to provide exceptional clientservice.

  • Engage with key internal and external stakeholders to identify changing client needs and make recommendations to align service offering with client needs.

  • Contribute to a client service excellence culture which builds enduring relationships and allows team to provide exceptional client service.

  • Develop client service level agreements and standards in order to ensure clients receive clear and accurate information and are kept informed at all times.

  • Drive efforts to improve client service and fair treatment of clients within area of responsibility.

  • Incorporate client feedback into the enhancement of daily business processes and management operating systems.

  • Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.

  • Create a positive work climate and culture to energise employees, give meaning to work, minimise work disruption and maximise employee productivity.

  • Demonstrate exemplary leadership behaviour, through personal involvement, commitment and dedication in support of organisational values.

  • Select and recruit suitably qualified talent in line with Employment Equity principles and MMI values.

  • Drive a culture that guides and directs best practice, fostering an environment of continuous learning, improvement and cohesiveness.

  • Enable a learning and growth culture whereby information regarding successes, issues, trends and ideas are actively shared between team members.

  • Execute effective workforce planning practices to ensure that staffing requirements are accurately forecasted.

  • Identify employee growth and development needs and schedule interventions to enable ongoing development, training and personal growth.

  • Effectively manage performance within the team in order to ensure business objectives are achieved.

  • Encourage innovation, change agility and collaboration within the team.

  • Manage the delivery of the required volumes of quality business through the profitable sales of appropriate products to the intended client base.

  • Analyse and report on the sales performance and operational costs.

  • Control the budget for area, including the authorisation of expenditures and implementation of financial regulations.

  • Manage high risk and problematic financial issues in area of accountability and contribute to the development of policy.

  • Identify solutions to enhance cost effectiveness and increase operational efficiency.

  • Implement and manage financial risk methodologies

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