Branch Administrator

3 weeks ago


Cape Town, Western Cape, South Africa FNB South Africa Full time
Job title : Branch AdministratorJob Location : Western Cape, Cape TownDeadline : March 11, 2025Quick Recommended Links
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Job Description

  • To implement and manage operational policies, procedures, risk and compliance processes for a branch environment to mitigate risk and improve operational efficiencies while ensuring excellent customer experiences and satisfaction
  • Managing costs / expenses within approved budget to achieve cost efficiencies
  • Deliver exceptional service that exceeds customers expectations through proactive, innovative and appropriate solutions
  • Resolve all customer queries efficiently, and within agreed timelines
  • Maintain an efficient electronic tracking and monitoring processes on all activities and timelines for administrative and process support
  • Improve business decisions by providing accurate and reliable business intelligence (information) together with analyzing trends and data
  • Plan and manage performance, skills development, employment equity, talent and team in order to improve innovation, achieve efficiencies and increase competencies
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