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Operations Travel Specialist

1 month ago

Sandton, South Africa Executive Placings Full time

A Leading Travel Company based in Sandton is looking for a Travel Operations Specialist for a contract role.Experience required:Must have at least 3 or more years of tour operating experience Tourplan experience is an advantage Wetu experience is an advantage Good knowledge of any of the destinations within South, Southern and East AfricaAn in-depth geographical, logistical and product knowledge of two of the following regions: South, Southern and East AfricaGood understanding of delivering excellent service to Travel Planner/guestsAn in-depth knowledge of Tourplan or a similar booking systemUnderstanding of the travel industry through study or work experience Market knowledge and how it operates Attention to detail is extremely vital Teamwork and interpersonal skills Conflict management and resolution Paperless filing and Database filing and management Duties include:Constant, consistent interaction and clear communication with colleagues, agents, operators, guests and suppliers, telephonically and via emailManaging the reservations process including handling bookings from confirmed to finalising, including invoicing and travel documentsEnsuring turnaround times are strictly adhered to according to standard operating practicesSaturday duty on a rotation basisPublic Holiday duty on a rotation basisBackup for colleagues when they are away from the officeExpanding product knowledge through attending training sessionsUpholding the values of the company

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