Field Service Technician

4 weeks ago

Johannesburg, South Africa Quality Connect Staffing Full time
Provide support to after sales and service team by offering excellent customer service, product knowledge and technical expertise to all customers. Be able to work independently and have the ability to quickly identify technical issues and develop a positive solution to complex issues. The role requires an individual with good attitude, a team player and someone who is willing go an extra mile to ensure our customers are happy. Service Technician must be able to travel to all customer sites, attend to shut down, prepare travel plans, compile a visit or service report and perform inhouse repairs and maintenance of equipments on various sites.Duties & Responsibilities
  • Assembly/dismantling, repair, maintenance, and overhaul of mechanical seals at our workshop, as well as at the customer's site
  • Create a comprehensive mechanical seal failure report detailing findings of the failed seal
  • Installation, commissioning, repair and maintenance of agitators and systems
  • Close cooperation with the service team in South Africa as well as in Germany
  • Carrying out quality checks on assemblies and mechanical seals
  • Creating coherent visit reports and service report
  • Ensure that all call out orders are processed in a timely manner by ensuring such work have a signed time sheet and work order
  • Take note of technical issues the customer has on site, ask questions and ensure customer have necessary operational spares.
  • Constant communication with customer and organizing site visits where necessary.
  • Building relationships with customers and potential customers to understand their requirements.
  • Provide support to after sales and service to meet business objectives and customers needs in relation to product and services
  • Ensure efficient and effective management of inventory list and ensure used or sold spares part are replenished.
  • Maintain accurate records of outstanding quotes, projects, contacts and correspondence in company databases including Smart Business Client(SBC)
  • Be able to read, check and interpret technical drawings
  • Maintain expert level of product knowledge and applications.
  • Carry out all other reasonable tasks that maybe delegated from time to time
Desired Experience & Qualification
  • Minimum N6 or National Diploma in Mechanical Engineering
  • Exstensive travel - Loacal and cross border
  • Experience of at least 2 - 3 years in agitators, mechanical seals, pumps, and gearboxes
  • Technical drawing
  • Worked in a similar role as a fitter or technician
  • Proficient in Excel and MS Office applications
  • Background knowledge of Environment, Health and Safety will be a major advantage
  • Must pay attention to details, professional attitude and reliable
  • Ability to communicate effectively verbally and in writing.
  • Must have a valid drivers license
Package & Remuneration

R35K to R40K Basic

Plus company car and Fuel

13th Cheque

Cell

Medical

Pension

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