Safari Travel Designer
6 months ago
Responsibilities:
- Liaise with the Reservations Manager on sales potential and any development on the agent relationship for all bookings
- Ensuring all relevant systems are updated i.e.: WISH, TourPlan and any other internal systems
- Handle Accommodation, flights transfer & touring bookings
- Handle queries from agents on various matters
- Process any additional changes/updates after confirmation to the itinerary
- Maintain booking file (electronically)
- Continuous communication and excellent service delivery to agents at all times
- Build relationships with agents based on trust and support, knowing their business trends and guests needs
- Keep Agents booking information updated in the ARM (likes/dislikes booking habits etc.)
- Quote accurately and timorously
- Design itineraries around company guidelines and product knowledge
- Follow up on all outstanding provisional bookings with the agents
- Measure sales and GP% per agent in conjunction with Sales
- Process any additional changes/updates after confirmation to the itinerary
- Attend relevant familiarization trips
Candidate Requirements:
- Matric certificate with maths (minimum standard grade or above)
- Tertiary certificate in Travel & Tourism/hospitality is advantageous
- 4-6 years with Senior experience in handling customer relationships and developing & promoting product and building journeys in the inbound travel industry
- In depth knowledge of South Africa, specifically Cape Town, Garden Route & Safari Destinations and Southern Africa, specifically Zambia, Zimbabwe, Botswana & Namibia and East Africa, specifically Zanzibar, Tanzania, Kenya, Rwanda, Uganda
- Knowledge of Mozambique, Mauritius and Seychelles, an added advantage
- Computer Literate (Microsoft Office: Outlook, Teams, Excel and Word)
- Proven English literacy
- Working knowledge of TourPlan and WETU or similar booking/operating system
- Excellent attention to detail
- Dynamic, detail orientated, organised and excellent communication skills
- Remain steady in busy environment and consistent with output, task driven
- Ability to problem solve without compromising accuracy and prioritise changes
- Driven to offer high quality service levels, strong time management
- Strong financial skills, self-starter with high integrity level and ethical conduct
Live out position
ðLocation: Cape Town, Western Cape
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