Campaign Manager

4 days ago


Durban, KwaZulu-Natal, South Africa GBS Full time
Job title : Campaign Manager / General Manager (Medical Insurance and Gap Cover)Job Location : KwaZulu-Natal, DurbanDeadline : March 07, 2025Quick Recommended Links
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Key Responsibilities:

Sales Division Management

  • Supervise and assess the performance of sales campaigns, ensuring targets are met.
  • Maintain and manage relationships with key internal and external stakeholders.
  • Lead negotiations to ensure contractual obligations are met.
  • Monitor data usage, related costs, and conversion rates.
  • Ensure all regulatory and compliance requirements are fully understood and implemented.
  • Manage the budget for each campaign, ensuring sales and revenue targets are achieved.
  • Regularly report on campaign performance to management and the Board, addressing concerns and outlining action plans for improvement.

Leading and Motivating a High-Performing Team

  • Provide line management for sales managers, offering day-to-day support, development, performance reviews, and handling disciplinary matters.
  • Ensure new employees, product launches, and continuous improvements are supported with adequate training and coaching.
  • Mentor junior managers and transfer skills to enhance team development.
  • Set and monitor individual and team targets, ensuring goals are achieved.

Communication with Business Units and Stakeholders

  • Build strong relationships with departments such as HR, IT, finance, L&D, and QA to support campaign performance.
  • Foster clear communication with internal departments to ensure timely and appropriate support for teams and managers.
  • Engage with external stakeholders, such as product or system providers, to maintain up-to-date knowledge and anticipate potential issues.

Compliance with Legal and Regulatory Standards

  • Lead the development of sales scripts, balancing sales volume with quality and compliance.
  • Ensure adherence to key legislative and regulatory requirements within sales management.
  • Establish and enforce controls to ensure compliance, minimizing potential risks.
  • Prepare necessary materials for audits, verifications, and inspections, both internal and external.
  • Act as the operational Responsible Manager (e.g., linked to AFSL) for the sales floor when required. 

Monitoring External Market Trends

  • Stay informed about competitors to identify selling opportunities.
  • Understand shifts in customer profiles or demographics and how these may impact sales processes or payment models.
  • Monitor staff turnover and implement strategies to reduce campaign destabilization.
  • Identify and pursue potential funding opportunities (e.g., DTI).

Contributing to Strategic Leadership of the Business

  • Represent the sales division at the executive and board levels as needed.
  • Identify strategic opportunities and partnerships for growth.
  • Develop proposals for discussion at the board level.
  • Manage the budgetary contribution of the sales business unit.

Minimum Qualifications:

  • Matric essential with related qualification advantageous
  • RE and FAIS certifications are essential.
  • Minimum of 10 years sales management experience in the GAP cover, Medical Insurance, or Medical Aid sectors, with at least 5 years in a senior management role.
  • Proven experience in managing call center-based campaigns in the medical aid, insurance, or gap cover sectors, including leading teams of sales managers, team leaders, and agents.
  • Experience working with digital leads is essential.
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