Client Contact Centre Service Administrator

The contact centre is responsible for the inbound telephonic servicing of the individual policyholder and brokers with the aim of providing a first call resolution experience, while maintaining a high standard of customer service. They also respond to claim related queries and correspondence received. **Job description & duties**: - To be logged onto the...

Our client, one of Southern Africa’s leading administrator for products and services in the retirement fund and fiduciary industries is recruiting for Multilingual consultants to service their clients in South Africa. The purpose of the job is to handle workflow in the Client Service Centre and to ensure that the highest level of client service is...

Our client, one of Southern Africa’s leading administrator for products and services in the retirement fund and fiduciary industries is recruiting for Multilingual consultants to service their clients in South Africa. The purpose of the job is to handle workflow in the Client Service Centre and to ensure that the highest level of client service is...

The key objective of the role is to identify and understand customer needs and deliver first class customer service in an omni channel Contact Centre environment. A key success measure will be the ability to assist clients with bookings and facilitate the payment process for services offered by Marie Stopes South Africa. **APPLICANTS WITH EXPERIENCE IN THE...

Our client based in Century City (Cape Town) is looking for a professional, motivated, and well-spoken Team Leader. Responsible for managing and driving a team of inbound Contact Centre employees to achieve service levels through an agreed turnaround time. This role is to act as the point of contact for all escalations and queries and ensure...

CONTACT CENTRE MANAGER- CUSTOMER SERVICES (JOB NUMBER: CONTACT CENTRE) - Manages day to day client relationship through the extension of agents and team leader performance, - Nurturing the needs of our employees, customers and partners as appropriate to ensure consistent level of service delivery and work output - Contributes to partner business reviews and...

A managed care company based in Cape Town is recruiting for a professional, motivated and well-spoken Contact Centre Agent to fill this vacancy. **Job Purpose**: The key objective of the role is to identify and understand customer needs, delivering a first-class customer service to increase the profitability of the business while remaining committed to...

Cape Town, Western Cape - Administrative **Client Contact Center Administrator (JB4316)** **Claremont, Cape Town, Western Cape** **R11 000 - R16 000 CTC per month based on experience** **Permanent** *** A leading provider of insurance solutions, dedicated to delivering exceptional service and peace of mind to their clients and strives to exceed expectations...

Situated within the Central Reservations contact centre office for this luxury international 5* brand based in Cape Town. Hospitality experience within a luxury brand. **Business Unit or Division**: Central Reservations, Europe Responsible to: Director of Customer Contact, NEAA & SE **Responsible for**: **Contact Centre Team** **Scope & Purpose**: -...

**Duties and responsibilities included** Answer incoming calls and make outbound calls. Returning calls when needed. Following up on requests. Liaising with relevant stakeholders to address queries/complaints. Update information on the system. **Requirements**: Grade 12 2 years Contact Centre experience. Credit and Criminal Clear. **Must be able to...

**MAIN PURPOSE OF JOB**: To provide superior service to internal and external customers via all contact channels and all media. **QUALIFICATION & EXPERIENCE**: - Matric - Customer Service experience in a Call Centre environment would be advantageous - Computer literacy essential (MS Word, Excel, Outlook, Listener) **Responsibilities and Duties**: **1....

**Overall Purpose of the Job**: To effectively manage the Client Services Department in terms of Client Liaison, Client Communications, Client Retention and administration. Dealing with client complaints/queries and management of staff. **Minimum Qualifications and Experience**: - Matric / Grade 12 - Tertiary qualification an advantage - Relevant...

**Position Summary**: **Industry**:Wholesale & Retail Trade - **Job category**:Call Centre and Telesales**Location**:Cape Town - **Contract**:Permanent**Remuneration**:Market Related - **EE position**:Yes**Brand**:Clicks Group**Introduction**: To provide the required level of customer service to Clicks Group customers, to increase customer loyalty and...

**About NCR** NCR Corporation (NYSE: NCR) is a leading software - and services-led enterprise provider in the financial, retail and hospitality industries. NCR is headquartered in Atlanta, Georgia, with 36,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries. - Monitoring connectivity of ATMs to the host and...

Isilumko Staffing (JHB) is recruiting for a Contact Centre Relief Worker to join their team in the insurance industry. This is a fantastic opportunity for individuals who want to gain experience in a dynamic contact centre environment while working on a short-term contract basis.The ideal candidate will possess excellent communication skills, a strong...

**Job Overview** For delivery of service to clients on my site, ensuring all key performance indicators are met. I lead, develop, motivate, manage and organize a number of teams across the client accounts ensuring we are consistently meeting client’s expectations through regular and effective dialogue. I translate the collective needs of the client...

Manages day to day client relationship through the extension of agents and team leader performance, - Nurturing the needs of our employees, customers and partners as appropriate to ensure consistent level of service delivery and work output - Contributes to partner business reviews and insights where applicable - In-depth exposure and understanding of...

**REPORTS TO**:OPERATIONAL EXECUTIVE **MAIN PURPOSE OF JOB**: The overall purpose of the position is to effectively manage and improve the functions of the Operations Contact Centres (Customer Contact Centres and Central Monitoring Centres) and all related functions for Fidelity ADT Coastal Region. To align these functions to the strategic objectives of the...

Isilumko Staffing (JHB) is seeking a Contact Centre Agent to join our team in Cape Town. This is an excellent opportunity for individuals who are passionate about customer service and have experience working in a fast-paced call centre environment.Responsibilities include:Providing exceptional support to clients via phoneResolving customer complaints in a...

My client is on the lookout for go-getters, the dreamers, and the doers. Ready to roll up your sleeves and join a place where they value fun as much as they value hard work? Then read on. **What are we looking for?** We are looking for someone with the following experience, qualifications and /or skillsets: - A relevant formal qualification (In either Call...