Mid Level Desktop Engineer
Found in: Talent ZA 2A C2 - 2 weeks ago
Industry: IT Infrastructure
Location: Pretoria
Salary: Market Related
Qualifications ?:
- Grade 12.
- A+.
- N+.
- MCITP/MCTS/MCSA.
- Other IT related certifications.
Requirements ?:
- 2 - 3 years experience with Windows 10, Windows 7/8, and MS Office 2003-2016.
- Experience supporting MacOS.
- Configuring Microsoft Office applications/Basic troubleshooting in Word, Excel, and Outlook etc.
- Microsoft Office 365 experience with Outlook, OneDrive, Skype for business and SharePoint.
- Experience troubleshooting hardware issues and replacing hardware on both desktops and laptop computers.
- Experience installing/uninstalling software, patches, updates on Desktops and Laptops.
- Knowledge of networking hardware, cable, Wi-Fi, fibre, switches, routers, access points.
- Knowledge of WAN technology 3G, Diginet, ADSL, Satellite, etc.
- Knowledge of TCP/IP networks, troubleshooting, diagnostics, VPN troubleshooting, routing.
- Knowledge of printers: installing of network/USB printers, configuring scanning, sharing, physical setup and troubleshooting.
- Knowledge regarding, routers (logging into a router. basic configuration)
- Knowledge of anti-virus and virus removal.
- Correct loading & reloading procedures of computers, restoring of data, loading of drivers & software.
- Customer Service experience.
Skills Required ?ï¸:
- Ability to work without supervision.
- Good communication skills
- Show Initiative.
- Ability to multitask.
- Good at problem solving.
- Customer Service/Customer relations.
- Ability to work in a team and support team members.
- Rise to the occasion when presented.
- Own car and valid drivers license.
Main Duties ?:
- Assist with the installation, configuration and on-going usability of desktop computers, peripheral equipment and software.
- The position responsibility requires independent analyses, communication and problem solving.
- Work is performed with little supervision and requires initiative and judgment.
- To Progress/close incidents to satisfactory conclusion on the incident system.
- Works with vendor support contacts to resolve technical problems.
- Ensure Desktop computers interconnect seamlessly with diverse systems.
- Work with procurement staff to purchase hardware and software.
- Other Duties as required.
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