Internal Sales and Customer Relationship Manager

2 weeks ago


Gqeberha, South Africa Time Personnel Full time
REQUIREMENTS
  • Matric, relevant qualification advantageous
  • Proven track record in internal sales and technical ability
  • Good telephone presence
  • Proficient in English and Afrikaans
  • Good computer skills including typing, Outlook/Gmail, Excel, Word, Google etc
  • Technical understanding
  • Attention to detail
  • Ability to work unsupervised
  • Customer orientated
  • Valid drivers license an own transport

DUTIES
  • Answering email and telephone enquiries
  • Respond to LiveChat on our web site
  • Support of the National Sales Manager and sales agents
  • Update customers on orders and delivery of those orders
  • Assistance of documentation of orders being dispatched (invoicing, packing lists and way bills)
  • Update and control of eCommerce platforms including our own web site, Takealot and other retailers
  • Market research and assistance of the marketing department
  • Listening to understand customer needs and responding appropriately
  • Effectively address customer questions and concerns, as well as tailor their pitch to match customer needs
  • prioritise tasks and manage time effectively is very important
  • Able to understand the changing markets and customer needs and adjusting the way you offer a product accordingly
  • Problem-Solving Skills - think critically and come up with creative solutions is valuable
  • Collaborating with everyone and their respective departments is essential
  • Consistent follow-up with leads is crucial for moving them through the sales pipeline and closing deals
  • Good follow-up skills involve being proactive, persistent, and courteous. - Very important, to understand how to be persistent but to not annoy the customer into not doing business

Salary: R negotiable dependent on experience

Join us on SOCIAL MEDIA or visit our WEBSITE for more information. See links below.


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