Contact Centre Team Leader

The Sales Contact Centre Team Leader's primary objective is to lead and manage a team of agents to maximise revenue opportunities and exceed sales targets. The role combines management, selling, coaching and leadership activities to enable the sales team to achieve their assigned targets. Operationally, the Team Leader is responsible for driving the...

**Requirements**: - Grade 12 - A Diploma/Certificate in Supervisory Management Diploma/Certificate - Knowlege in National Deals, Effective Team Management, DPS, Product Knowledge (Building and Automotive) - 4 years overall experience required for the role - 2 years of the overall experience should be as a second in charge (2IC) to a Team...

**Main job purpose** Manage, coach and mentor agents and teams of agents to ensure achievement of set, communicated and tracked key performance indicators and behavioural standards of engagement towards achieving and exceeding company objectives **Main Objective** Ensure agent and team achievement against set KPI targets through effective performance...

We are seeking a dedicated and driven Contact Centre Team Leader to run the USA contact centre team in Johannesburg.Key qualifications and experience:MatricTravel / tourism diplomaNo less than 5 years' experience working in a contact centreNo less than 2 years' work experience as a TLClear criminal recordSuccess rate of leading a team to high performance...

We are seeking an experienced and culturally aware Contact Centre Team Leader to manage a team focused on the US market. This position requires a strong understanding of US culture and involves night shift work to align with US business hours.Key Responsibilities- Lead and manage a team of contact center agents, ensuring quality customer interactions and...

We are seeking an experienced and culturally aware Contact Centre Team Leader to manage a team focused on the US market. This position requires a strong understanding of US culture and involves night shift work to align with US business hours. Key Responsibilities - Lead and manage a team of contact center agents, ensuring quality customer interactions and...

We are seeking an experienced and culturally aware Contact Centre Team Leader to manage a team focused on the US market. This position requires a strong understanding of US culture and involves night shift work to align with US business hours.Key Responsibilities- Lead and manage a team of contact center agents, ensuring quality customer interactions and...

Empire RecruitmentAre you a results-driven leader with a passion for delivering exceptional customer experiences? We're seeking a talented Contact Centre Manager to join our team.About the Role:As a Contact Centre Manager, you will play a pivotal role in overseeing the daily operations of our client's call centre and its dedicated employees. You'll be...

OverviewWe are seeking an experienced and culturally aware Contact Centre Team Leader to manage a team focused on the US market. This position requires a strong understanding of US culture and involves night shift work to align with US business hours.Key ResponsibilitiesLead and manage a team of contact center agents, ensuring quality customer interactions...

One of our international travel and tourism (hospitality) clients are looking for a dedicated and driven Contact Centre Team Leader in Johannesburg to run the USA contact centre team. Qualifications and experience: Matric Travel / tourism diploma No less than 5 years' experience working in a contact centre, no less than 2 years' work experience as a...

**Johannesburg - Hybrid** This is a hybrid position primarily based in Johannesburg, South Africa. We’re committed to your flexibility and wellbeing and our hybrid strategy currently requires three days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our culture of flexible working **We give...

One of our international travel and tourism (hospitality) clients are looking for a dedicated and driven Contact Centre Team Leader in Johannesburg to run the USA contact centre team. Qualifications and experience:MatricTravel / tourism diploma No less than 5 years' experience working in a contact centre, no less than 2 years' work experience as a...

One of our international travel and tourism (hospitality) clients are looking for a dedicated and driven Contact Centre Team Leader in Johannesburg to run the USA contact centre team.  Qualifications and experience: Matric Travel / tourism diploma  No less than 5 years' experience working in a contact centre, no less than 2 years' work experience as a...

We are seeking an experienced and culturally aware Contact Centre Team Leader to manage a team focused on the US market. This position requires a strong understanding of US culture and involves night shift work to align with US business hours. Key Responsibilities - Lead and manage a team of contact center agents, ensuring quality customer interactions and...

Job Title: Call Centre Team LeaderRecruitment Dynamix is seeking a highly motivated and experienced Call Centre Team Leader to join our team. As a Call Centre Team Leader, you will be responsible for managing and directing a team of call centre agents to achieve their daily duties.Key Responsibilities:Manage and direct call centre agents to achieve their...

Job Title: Call Centre Team LeaderAt Recruitment Dynamix, we are seeking a highly motivated and experienced Call Centre Team Leader to join our team.Job Summary:We are looking for a results-driven Call Centre Team Leader to lead and manage a team of call centre agents. The successful candidate will be responsible for ensuring that the team meets their daily...

Two years of experience as a Team Leader in a Finance Call Centre Environment Matric Willing to work shifts **Salary**: R17,500.00 per month **Experience**: - Team Leader in a Finance Call Centre Environment: 2 years (preferred)

Call Centre - Team Leader, warm and friendly Call Centre in Rosebank. In bound, sales. Main Job Function: You will manage and direct call centre agents in achieving their required daily duties. Your role will be to take accountability for Call Centre Agents through daily monitoring, a compilation of reports, and some coaching assisted by a...

Job Title: Call Centre Team LeaderJob Summary: We are seeking a highly motivated and experienced Call Centre Team Leader to join our team at Recruitment Dynamix (Pty) Ltd. The successful candidate will be responsible for managing and directing call centre agents in achieving their required daily duties.Main Responsibilities:Manage and direct call centre...

Job Title: Call Centre Team LeaderRecruitment Dynamix (Pty) Ltd is seeking a highly motivated and experienced Call Centre Team Leader to join our team in Rosebank.Job Summary:We are looking for a skilled and results-driven Call Centre Team Leader to manage and direct our call centre agents in achieving their daily duties. The successful candidate will be...