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Monitoring Centre

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City of Cape Town Metropolitan Municipality, South Africa Fidelity Services Group Full time
Job title : Monitoring Centre - ConstantiaJob Location : Western Cape, Cape TownDeadline : March 05, 2025Quick Recommended Links
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MAIN PURPOSE OF JOB:

  • The aim of a Monitoring Centre Associate is to handle incoming signals and the monitoring of all Response and Patrol resources.

QUALIFICATION & EXPERIENCE:

  • Grade 12 (Matric)
  • Grade C PSIRA Registered

Responsibilities and duties:

Administration 

  • Monitor and action emergency and non-emergency signals.
  • Phoning of the Premises/ Clients/ Key holders
  • Recording all relevant information into the activations by means of computer.
  • Record and report all incidents and accidents to the senior on duty.
  • Ensure all relevant administrative work and handled signals are completed.
  • Monitoring and action of vehicle violations
  • Updating of timesheets

COMPUTERS AND EQUIPMENT MANAGEMENT

  • Report any faults to the appropriate authority on duty
  • Not abuse the use of company telephones for private telephone calls
  • Effective use and compliance of safety and zero harm standards

TIDINESS OF THE MONITORING CENTRE

  • Responsible for a clean and tidy workstation

CLIENT LIAISON

  • Telephonic assistance with any problems or complaints
  • Updating of client information i.e. holiday instructions/other client information to be given to Monitoring         Associate IV/V
  • Reporting of any faulty alarm systems through the appropriate channel(s)
  • Sales leads to be recorded and reported through the appropriate channel(s)

GENERAL

  • Have sound knowledge about all facets pertaining to your position
  • Attend all required meetings and training sessions
  • Not abuse company telephone for private calls

STANDARD OPERATING PROCEDURES

  • Standing Operating Procedures must be upheld
  • Meeting and keeping on agreed upon service level and performance targets
  • High standard of service must be upheld

ADHOC

  • Assisting with other ad-hoc tasks and projects as and when required

  • Security / Safety  jobs