Shift Manager

1 month ago


Johannesburg, South Africa Dananda Talent Full time
Key Responsibilities:
  • Manage retail staff, among which includes people working on the floor, and the cashiers during assigned shifts
  • Meet financial goals by analysing variances; initiating corrective actions in preparing an annual budget; formulating pricing policies and scheduling expenditures
  • Provide guidance, support, and training to team members to ensure exceptional customer service and product knowledge.
  • Make sure pricing is correct
  • Work on store displays
  • Evaluate self-on-the-job performance, as well as other staff
  • Identify market trends that appeal to customers
  • Ensure products are clean and ready to be displayed
  • Maintain inventory and ensure items are in stock are on the shelf
  • Ensure promotions are accurate and in tune with companys standards
  • Make sure that health and safety measures are met
  • Monitor local competitors
  • Ensure that hours of operation are following local laws
  • Maintain health and safety measures and stores cleanliness
  • Organize and distribute staff schedule
  • Provide guidance, support, and training to team members to ensure exceptional customer service and product knowledge.
  • Monitor and maintain the cleanliness and organization of the store to uphold hygiene and safety standards.
  • Handle customer inquiries, complaints, and escalations in a professional and timely manner.
  • Ensure compliance with company policies, procedures, and regulatory requirements.
  • Assist in the implementation of promotional activities and marketing initiatives to drive sales and meet targets.
  • Attend stock take as and when required
  • Ensure that security is maintained at times, locking and opening premises and activating all alarms systems
  • Ensure that all keys, safes and other essential aspects of the business are locked and always secured.
  • Attend to daily cash reconciliations and ensure accuracy
  • Collaborate with other shift managers and store management to achieve overall business objectives.
  • Report directly to the General Manager/Operations from time to time and with a dotted line of accountability to the administration manager.



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