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Shift Manager

8 months ago

Johannesburg, South Africa takealot.com Full time

We are a young, dynamic, hyper growth company looking for smart, creative, hardworking people with integrity to join us. We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won't be bored as long as you are prepared for a challenge and want to build something great.

**Reporting to the Inventory Manager : Operations**

**Your responsibilities will include**:

- Manage and ensure that Inventory is well organized and controlled to sufficiently support production and the goals of the business
- Manage and implement the Company Policies & Procedures within the Inventory department and ensure that they is are strictly adhered to
- Cost control
- Increase productivity and Inventory accuracy in support of SLA to customers.
- Manage day to day Inventory operations
- Production Investigations (minimizing pick fails and stock investigations)
- Daily Cycle counting
- Bin and location accuracy
- Shrinkage investigations/ Stock Reconciliation for TAL, SUP and Market Place
- Space consolidation
- Stock replenishment strategy and model
- Inventory exceptions - Minimize expired stock, internal damages and pilferage.
- Agility to customer facing complaints and queries (Not What I ordered Tickets and Zendesk Queries)
- Supervise and ensure accurate stock movement projects
- Investigate and account for all aged IBLPN's within the DC's (Receiving grids, doors, pending put-away, work in progress locations and desk locations.
- Optimize the customer experience by ensuring the right product quantities, in the right places, at the right time
- Control of inventory management-related tools and systems ensuring settings are correct and optimized. Automate whenever possible
- Produce daily reports to ensure key critical areas of the inventory processes are controlled
- Effective leadership and direction for the operations team through involvement and effective communication with internal stakeholders to deliver on the relevant key business drivers
- Measure and manage staff through formal staff appraisals, development, coaching and disciplinary procedures
- Conform to all Health, Safety and Environmental (HSE) standards and legislation as set out by the business and the OHS Act
- Drive continuous improvement measures within your department
- Decisions taken guided by company values
- Responsible for shift planning by planning shifts in advance - Shift planning includes staffing and equipment requirements according to volumes and timing.
- Report on shift outcome, Plan vs actual.
- Corrective action for all quality non conformances on shift.

**Qualifications and Attributes**:

- Preferably a degree or diploma in Supply chain; Engineering; Logistics; Management
- 5+ years previous experience in the Logistics, Supply Chain, Warehousing and Distribution environment.
- Oracle experience would be advantageous
- Organized and detailed oriented with proven experience of managing inventory
- A Self
- starter who is tenacious at identifying and resolving challenges
- Passionate about customer service within the supply chain environment
- Proficient in MS Office (Word, Excel, MS Access and PowerPoint)
- Experience creating and setting weekly operating plans and presenting to line manager
- Have a detailed understanding of inventory control / warehouse management systems (including reverse logistics)
- Strong analytical and problem solving skills
- Possess excellent verbal and written communication skills for a demanding and customer focused working environment.
- Possess the ability to work productively, efficiently & effectively with initiative and drive under tight timescales and pressure whilst maintaining attention to detail and quality.
- Possess the willingness to learn, improve and adapt.
- Good team player, hard worker, willing to be flexible with a positive attitude
- Must be able to work as part of a multi-cultural team
- Must be willing to work overtime as and when required. This overtime will be unpaid due to the level of the position

**Preferred experience**:

- E-commerce experience
- ERP systems knowledge
- Experience in working with budgets and cost analysis.
- LEAN or continuous improvement
- Performance management skills -knowledge of Industrial Relations and practices

**Key Performance Indicators & Conduct requirements**:

- Meet budgeted commitments
- Customer lates
- Departmental SLA and TAT
- Productivity targets
- Unit economics
- Zendesk tickets
- Inventory accuracy

**Hours**
- Shift work when required

We seek to Employ an **Extra Ordinary Mind** who:

- is respectful but forthright
- is an expert at doing, who can not only design but also execute
- is analytical, able to use data to make decisions
- is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours
- is **passionate about the potential of e-commerce** and delivering a **world-clas