Late Shift Operations Manager
1 month ago
This role is responsible for overseeing the late shift operations to ensure the efficient and accurate distribution of products to customers within the stipulated time frames. The successful candidate will be responsible for maintaining high standards of performance, implementing standard operating procedures, and resolving personnel, organizational, and equipment problems during the late shift.
Key Responsibilities:- Assist the Warehouse Manager in managing and supervising the late shift distribution functions.
- Responsible for the physical building and its contents during night work hours.
- Communicate regularly with the Warehouse Manager and other departments regarding late shift warehouse issues.
- Recommend manpower needs based on work volume.
- Assist the Warehouse Manager in minimizing operating expenses, such as overtime.
- Communicate with all departments to ensure maximum productivity and minimal errors.
- Communicate with the Day Shift Supervisor to ensure a smooth change of shifts.
- Regularly inspect the facility for safety hazards and either resolve them or report them to the safety coordinator/representative as appropriate.
- Accountable for maintaining the physical condition of the warehouse and its equipment during the late shift.
- Prepare and compile reports on employee accidents, equipment problems, and employee relation matters to facilitate smooth late shift operations.
- Evaluate all shrink issues on the late shift and recommend necessary changes for improvement.
- Assist the Warehouse Manager in coaching, mentoring, developing, and training direct reports.
- Assist the Warehouse Manager in developing and implementing specific objectives and performance measures for each functional area and individual to improve performance.
- Assist the Warehouse Manager in selecting and hiring new employees, evaluating employee performance, and developing and implementing action plans for improving employee performance.
- Assist the Warehouse Manager in scheduling, assigning, delegating, and monitoring late shift staff efficiently.
- Assist the Warehouse Manager in ensuring that all direct reports receive proper training and skills development.
- Assist the Warehouse Manager in supervising regular and productive meetings to improve departmental performance.
- Coordinate and supervise activities within the Late Shift department by scheduling work assignments, setting priorities, and directing the work of direct reports.
- Supervise, interact, problem solve, and provide direction for daily activities.
- Assist the Warehouse Manager in ensuring compliance with company and government policies and regulations, such as OHSA.
- Assist the Warehouse Manager in developing, supervising, measuring, and driving inventory control methods relating to outbound activities that ensure inventory efficiency, inventory safety, and inventory accuracy.
- Assist the Warehouse Manager in managing and supervising the recording and coordination of the flow of stock between inbound and outbound departments.
- Actively participate in regular stock takes.
- Assist the Warehouse Manager in ensuring that response times are achieved and maintained on customer inquiries.
- Take initiative and action to respond, resolve, and follow up regarding customer service issues with all customers in a timely manner.
- Grade 12 (or equivalent)
- Relevant bachelor's degree (Supply Chain Management) or equivalent combination of a tertiary qualification coupled with work experience.
- Ability to motivate and develop direct reports.
- Driver's license
- Valid First Aid Certificate (Highly beneficial)
- OHSA trained.
- Forklift Certification (Highly beneficial)
- Computer literate (Microsoft Office Package), SAP, Qwix (preferred)
- 3 - 5 supervision experience preferable in warehouse operations
- 5+ years general warehouse experience
- 3 – 5-year experience in conducting disciplinary hearings, coaching, and mentoring of direct reports and performance management of direct reports
- 3 – 5 years logistics management experience
- 3 – 5 years Excellent knowledge of administrative systems and procedures
- 3 – 5 years' experience with a comprehensive WMS and WMS driven processes
- Business acumen and good understanding of business processes and functions
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