IT Support Engineer

2 weeks ago

Pretoria, Gauteng, South Africa The Talent Room Full time

Our client is seeking a highly motivated and skilled IT Support Engineer to join their team. The ideal candidate will be proficient in Microsoft 365, with a strong understanding of hardware and networking fundamentals, backed by A+ and N+ certifications. The role involves providing end-user support, maintaining IT systems, and troubleshooting a variety of technical issues to ensure seamless operations.

Key Responsibilities:

Technical Support:

    • Provide first and second-line support to users for hardware, software, and network-related issues.
    • Troubleshoot and resolve issues with Microsoft 365 applications, including Teams, SharePoint, Outlook, and OneDrive.
    • Assist in managing device setup, configuration, and maintenance for desktops, laptops, and mobile devices.

System Administration:

    • Manage user accounts and permissions in Microsoft 365 and Active Directory.
    • Monitor and maintain system performance and network connectivity.
    • Ensure software updates, patches, and antivirus solutions are deployed timely.

Hardware and Networking:

    • Install, configure, and maintain hardware, including printers, routers, and switches.
    • Perform basic network troubleshooting to resolve connectivity issues.
    • Assist in setting up and maintaining wired and wireless networks.

Documentation and Training:

    • Maintain accurate records of IT assets, incidents, and resolutions.
    • Create and update user guides or knowledge base articles.
    • Conduct user training sessions for Microsoft 365 tools and IT best practices.

Security and Compliance:

    • Ensure adherence to IT security policies and procedures.
    • Assist with implementing cybersecurity measures and responding to potential threats.

Required Qualifications:

  • CompTIA A+ Certification (or equivalent).
  • CompTIA Network+ Certification (or equivalent).
  • Proven experience with Microsoft 365, including administration and troubleshooting.
  • Strong understanding of networking concepts, including TCP/IP, DNS, and DHCP.
  • Knowledge of Windows operating systems.

Preferred Qualifications:

  • Microsoft certifications, such as Microsoft 365 Fundamentals or Associate-level certifications (e.g., Modern Desktop Administrator).
  • Experience with IT ticketing systems (e.g., ServiceNow, Jira).
  • Familiarity with Azure AD and basic PowerShell scripting.

Skills and Competencies:

  • Excellent problem-solving and analytical skills.
  • Strong verbal and written communication abilities.
  • High level of organization and attention to detail.
  • Ability to work independently and within a team.

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