Customer Support Agent

2 months ago

Stellenbosch, South Africa CapitalH Full time

Our client, who developed a financial wellness and inclusion platform that allows employees early access to already earned wages, is looking for Customer Support Agents.

The ideal candidate will be responsible for providing exceptional customer service, resolving customer inquiries, and ensuring a high level of customer satisfaction.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, and chat.
  • Provide accurate information about products and services.
  • Handle and resolve customer complaints in a professional manner.
  • Maintain detailed records of customer interactions.
  • Communicate and coordinate with internal departments to resolve issues.
  • Identify and escalate issues when necessary.

Requirements:

  • Proven customer support experience or experience as a client service representative.
  • Strong phone contact handling skills and active listening.
  • Familiarity with CRM systems and practices.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Excellent communication skills.
  • Ability to multi-task, prioritize, and manage time effectively.
  • High school diploma or equivalent.

Preferred:

  • Experience in a similar role within the industry.
  • Proficiency in multiple languages.
  • Strong problem-solving skills and the ability to think on your feet.
  • Ability to work in a fast-paced environment.
  • Own reliable transport.

General:

  • Only shortlisted candidates will be contacted. Should you not hear from us after 30 days you may consider your application unsuccessful
  • In keeping with our client’s employment equity requirements, only South African citizens will be considered.

 

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